Senior Ecommerce Operations Manager
About The Position
Vida Shoes International is looking for a Senior Ecommerce Operations Manager to lead and scale our growing ecommerce division. This role owns our ecommerce technology ecosystem, platform performance, operational workflows, and cross-functional execution across roughly seven Shopify websites. The ideal candidate is systems-oriented and execution-focused, with deep Shopify expertise, technical fluency, and a track record managing complex initiatives in high-growth environments. Responsibilities include overseeing key internal and external partners, including a Customer Service Manager leading an international support team. This is a senior leadership role for an experienced operator who understands how technology, fulfillment, and customer experience connect to drive revenue and efficiency.
Requirements
- 6 - 8+ years in ecommerce operations, digital operations, or ecommerce technology management; 5+ years in cross-functional leadership roles.
- Deep hands-on experience with Shopify or Shopify Plus ecosystems.
- Strong understanding of ecommerce architecture
- Strong understanding of integrations, OMS systems, fulfillment workflows, and operational infrastructure.
- Experience managing development agencies, external vendors, and ecommerce development budgets.
- Demonstrated success leading complex ecommerce projects, platform launches, or migrations.
- Technical fluency with front-end concepts including HTML, CSS, and JavaScript.
- Excellent project management, prioritization, and organizational skills.
Nice To Haves
- Experience in footwear, fashion, apparel, or consumer goods ecommerce.
- Exposure to ERP, WMS, warehouse operations, and high-growth ecommerce environments.
- Experience implementing automation and AI-enabled workflows.
- Prior experience building or scaling internal operational or development teams.
Responsibilities
- Own and manage the full ecommerce technology ecosystem across all digital properties, including Shopify/Shopify Plus infrastructure, third-party integrations, and operational workflows.
- Serve as the internal subject matter expert on ecommerce platforms and front-end architecture, partnering with developers, agencies, and technical vendors.
- Oversee issue prioritization, troubleshooting, and platform optimization to ensure scalability, stability, and efficiency across all sites.
- Own the ecommerce development roadmap, sprint planning, QA standards, release management, and development budgets and agency relationships.
- Partner with UX & Conversion teams to align development initiatives with conversion optimization and site performance goals.
- Establish the foundation for a future in-house development team, including process design, tooling, and hiring strategy.
- Own the Order Management System (OMS) roadmap, including enhancements, troubleshooting, and optimization; serve as primary liaison between ecommerce and enterprise technology stakeholders.
- Define business requirements, validate technical solutions, and ensure accurate data flow across all systems and workflows.
- Maintain documentation and operational clarity across all ecommerce systems and processes.
- Lead end-to-end execution of ecommerce site launches, migrations, feature enhancements, and major platform initiatives with minimal business disruption.
- Build and maintain project timelines, accountability structures, and launch roadmaps, coordinating cross-functional teams across ecommerce, merchandising, logistics, marketing, finance, and technology.
- Directly manage the Customer Service Manager responsible for the international customer service organization.
- Improve CS workflows, escalations, support tooling, and KPIs; ensure alignment between ecommerce systems, customer support, and fulfillment operations.
- Collaborate with warehouse and logistics teams to improve fulfillment workflows, shipping operations, inventory accuracy, and post-purchase experiences.
- Identify operational inefficiencies and implement scalable process improvements.
- Partner with executive leadership on ecommerce operational strategy, systems planning, and organizational scalability.
- Translate business needs into operational and technical solutions.
- Evaluate and implement AI tools and automation opportunities to improve efficiency and operational output.
- Drive accountability, operational excellence, and process discipline across the ecommerce organization.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
