Ecommerce Operations Associate

Kinder's•Walnut Creek, CA

2h•Hybrid

About The Position

As our Ecommerce Operations Associate, you are the connective tissue of our digital team. Vital to maintaining the health of our catalogs across five key channels- Kinder’s, Spanglish, Faire Wholesale, Amazon, and our internal, employee-only company store. By coordinating seamlessly with cross-functional partners, you bridge the gap between internal teams to bring our products to life on-site and help our consumers discover new ways to add flavor to their lives. Catalog Accountability: You ensure accuracy of our product catalogs, keeping our digital shelves up-to-date and error-free across all platforms. Cross-Functional Collaboration: You act as a vital link between teams, streamlining asset hand-offs and communication to ensure product details are translated flawlessly to site. Operational Agility: By maintaining the pipeline for product uploads and site updates, you improve our speed-to-market, getting our newest innovation in front of consumers faster. Flawless Consumer Experience: You safeguard the shopping journey by maintaining site integrity, from functional links to accurate inventory, ensuring every digital interaction with Kinder’s is reliable.

Requirements

2–3 years in e-commerce, digital merchandising, or web production.
Familiarity with e-commerce platforms and CMS tools.
Comfortable with MS Office, especially proficiency in MS Excel.
Experience with project management tools.
Can execute detail-oriented work with a high level of accuracy.
Ability to support multiple daily tasks and prioritize based on business needs.
A commitment to seeing tasks through to competition.
Excellent verbal and written skills.

Nice To Haves

Experience with Adobe Photoshop is a plus but not required.

Responsibilities

Support updates across Kinder’s and Spanglish Direct-To-Consumer (DTC) platforms, plus our internal company store. This includes managing assets for Product Detail Pages (PDPs), category updates, publishing content in the CMS, and digital merchandising.
Conduct regular site QA to verify content accuracy, links, and functionality. Log and escalate any bugs.
Maintain the product catalog and inventory coordination for Faire (wholesale platform), managing product launches, updates, and ongoing maintenance.
Act as a point of contact for our Amazon agency partner to ensure our brand presence on the platform is accurate and optimized.
Monitor inventory levels across all platforms.
Partner closely with the Inventory Management team to ensure stock availability.
Work with Creative, Brand, and Product Development to gather assets and bring new product PDPs to life.
Act as a bridge to the Consumer Love team to resolve website-based order issues or update product info.