Senior eBilling Collections Coordinator

Cooley•San Francisco, CA

About The Position

Cooley is seeking a Senior eBilling Collections Coordinator to join the Accounting & Finance team. The Senior eBilling Collections Coordinator is responsible for the collection of firmwide client accounts receivable submitted through electronic billing platforms, managing the full invoice lifecycle from portal submission through payment resolution. Working across multiple client e-billing systems, this role is the firm's primary point of contact for outstanding balances, invoice disputes, and payment escalations, ensuring timely collections while maintaining strong client relationships.

Requirements

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Available to work overtime, as required
3+ years direct applicable experience (e.g., previous collections experience)

Nice To Haves

Prior 3E experience
Bachelor’s Degree with an emphasis in accounting
Prior law firm experience

Responsibilities

Monitor and manage outstanding receivables across multiple client eBilling platforms (Tymetrix, LegalTracker, Collaborati, CounselGo, etc.) and proactively identify delinquent and short paid balances to prioritize collections efforts
Track status, document and resolve issues for invoice reductions until all appeal options are exhausted and/or any residual write-offs are processed
Collaborate with billers, attorneys, and clients to resolve billing issues, resubmit invoices, and appeal disputed amounts as needed
Manage the appeals process end‑to‑end, including understanding client‑specific submission deadlines and submitting appeals in accordance with Cooley best practices
Internal point of contact for e-billing collections, overseeing and maintaining visibility into all firmwide e-billed accounts regardless of collector assignment, ensuring timely follow-up and escalation across the department
Collaborate with and provide guidance to fellow collectors on e-billing portal navigation, invoice dispute resolution, and payment escalation strategies, promoting consistent and effective collection practices across the team
Investigate short payments and reductions within client eBilling systems, escalating as necessary to ensure timely resolution
Research client payment histories across e-billing platforms to identify patterns of late payment, chronic reductions, or non-compliance with agreed billing arrangements
Keep responsible attorneys and billing partners informed of collection activity, problem accounts, and outstanding balances requiring their attention or intervention
Negotiate and monitor informal payment arrangements and formal payment plans, tracking agreed-upon terms and following up to ensure adherence
Identify accounts requiring write-off, transfer to suspense, or escalation to outside collection counsel, and gather documentation necessary to proceed
Obtain necessary approvals for accounts receivable write-offs and suspense transfers and process accordingly
Refer accounts with bankruptcy implications to the firm's Bankruptcy Partner for further direction and collection strategy
Maintain detailed and accurate collection notes and activity logs within the firm's billing and collections systems
All other duties as assigned or required