Billing & eBilling Specialist

Bernstein Shur•Portland, OR

8h•Onsite

About The Position

The Billing & eBilling Specialist plays an essential role in managing the firm’s full billing lifecycle, with a focus on accurate invoice generation, electronic billing compliance, and continuous process enhancement. This position requires close coordination with attorneys, legal assistants, clients, and third-party billing platforms to ensure efficient, policy-compliant, and timely billing operations. The Billing & eBilling Specialist is highly organized, detail-focused, and proactive in conducting their work and in identifying and implementing process improvements.

Requirements

Associate’s degree with 5 years or relevant billing experience, or Bachelor’s degree with 3 years of relevant billing experience
Strong Microsoft Excel and Word skills.
Highly organized and self-directed, with a continuous improvement mindset.
Able to prioritize tasks and thrive in a deadline-driven environment.
Strong communicator and collaborative team player with a positive, proactive approach.

Nice To Haves

law firm or professional services experience preferred.
Experience with eBilling platforms (eBilling Hub, client-specific portals) preferred.

Responsibilities

Execute all billing tasks, including in our Billing System, invoice reversals, and re-bills as needed
Support legal team to ensure client invoices are accurate
Serve as the firm’s primary eBilling contact
Configure and maintain client billing profiles in eBilling Hub and third-party portals.
Submit e-billed invoices, manage rejections, and address system issues daily.
Promptly coordinate with attorneys to resolve billing challenges and support receivables collection.
Promptly submit unsuccessful appeals and uncollectible processing fees for write-off.
Respond to internal and external billing inquiries in a timely and professional manner.
Cross-train and provide backup for finance functions including cash receipts, trust accounting, and accounts payable.
Report unusual or questionable billing activity to the Director of Finance, COO, or CEO immediately.
Participate in ad hoc projects and department initiatives to improve billing operations.
Other duties as assigned.