Senior Document Services Specialist

K2 Services • Phoenix, AZ

1d

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. This role involves creating, revising, reformatting, and converting documents using various support software, including Microsoft Office applications, PDF editing tools, and transcription software. The specialist will prepare and edit complex documents, spreadsheets, and charts, and provide coordination and administrative support for special projects. Efficient handling of time-sensitive and confidential materials, along with performing document diagnostic activities related to troubleshooting document inconsistencies, are key aspects of this position. The role also includes creating and/or revising work product using direct keyboard entry, scanner, or electronic conversion methods, and transcribing audio and digital dictation, including deposition transcripts as required. Maintaining up-to-date knowledge of specialized applications and upgrades for maximum efficiency and productivity is essential. Additionally, the Senior Document Services Specialist will provide feedback and insight into team members' performances when requested, promote teamwork, confidence, and positive attitudes, and provide directions, instructions, and guidance to the team. Assisting with reviewing re-works or poor job outputs from team members is also part of the responsibilities.

Requirements

• HS Diploma or GED
• Ability to learn the responsibilities listed above through a combination of in-person training, remote training, and self-guided learning
• Strong initiative required; ability to work independently with minimal direct supervision
• Working knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint)
• Excellent skills in spelling, grammar, punctuation, sentence structure and proofreading
• Ability to organize and prioritize multiple assignments
• Ability to excel under pressure within established timeframe and provide quality work product
• Possess strong communication, interpersonal, teamwork and customer service skills

Nice To Haves

• 3+ years working in document outsourcing or legal industry preferred
• Experience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plus

Responsibilities

• Create, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription software
• Prepare and edit complex documents, spreadsheets, charts
• Provide coordination and administrative support for special projects
• Efficient handling of time sensitive and confidential materials
• Perform document diagnostic activities related to troubleshooting documents inconsistencies
• Create and/or revise work product using direct keyboard entry, scanner or electronic conversion methods of input
• Transcribe audio and digital dictation including deposition transcripts as required
• Spell check, proofread and/or cross-check documents to ensure accuracy and completeness
• Maintain up-to-date knowledge of specialized applications and upgrades in order to achieve maximum efficiency and productivity with the Document Services applications
• Provide feedback and insight into each team member’s performances when requested
• Promote and encourage teamwork, confidence, and positive attitudes
• Provide directions, instructions, and guidance to the team
• Assist with reviewing re-works or poor job outputs from team members

Benefits

• Equal employment opportunities to all applicants and employees
• Does not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law
• Employment decisions are based on qualifications, merit, and business needs
• Policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination
• Commitment to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law
• Does not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity
• Respect: belief in treating everyone with dignity, kindness, and empathy
• Fosters an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions
• Accountability: take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients
• Strive for transparency and follow through on our commitments, fostering trust and reliability within our community
• Collaboration: understand that working together yields the best results and that our parts are better together
• Actively promote teamwork, open communication, and the sharing of ideas
• Embracing diverse talents and perspectives, create a supportive and innovative environment that encourages collective growth and empowerment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED