Document Production Services (DPS) Specialist

PwC • Vancouver, BC

5d • CA$45,800 - CA$76,300 • Onsite

About The Position

At PwC, the Document Production Services Specialist reports to the Regional DPS Manager. The DPS Specialist works in a collaborative, team-focused environment to support the delivery of high-quality documents and/or financial statement requests for Partners and staff across all lines of service. Key attributes include a positive, customer-centric, proactive “can-do” attitude; strong technical, interpersonal, and communication skills; and close attention to detail. The role requires working accurately and/or creatively within established visual and written identity standards. The ability to manage competing priorities, adapt quickly to changing demands and deadlines, and leverage AI-powered tools (e.g., Microsoft Copilot, ChatPwC) to enhance productivity, streamline workload, and improve output quality is essential.

As a Document Production Services Specialist, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:

* Format and edit templated documents (e.g., letters, reports, and financial statements)
* Format, edit, design, and create PwC branded and non-branded documents (e.g., presentations, proposals, marketing, and other digital materials)
* Manage PDFs in Kofax or Adobe Acrobat to create, edit, combine, and/or apply secure firm signatures
* Act as a brand ambassador; understand and promote the Firm’s brand strategy (verbal, visual and written identity guidelines)
* Adhere to Firm risk management standards to ensure the protection and confidentiality of documents and data
* Work within the ServiceNow platform to manage and complete requests from internal clients
* Collaborate with Partners and staff and offer guidance on templates, best practices and/or innovative design solutions while adhering to brand and compliance guidelines
* Exceptional eye for detail—review own work and that of others to ensure high-level accuracy, formatting/brand consistency and error detection in all documents
* Deliver high quality output by managing client expectations and delivering to or negotiating deadlines
* Provide backup coverage for teammates and support a “one-team” culture by flexing as a cross-functional resource to manage deadlines during peak periods
* Demonstrate a leadership mindset and commitment to continuous learning; support adoption of new firm technologies (AI), policies, and procedures; and contribute to team activities, firm-wide initiatives and strategic priorities
* Continuously stay informed on emerging AI capabilities and assess their applicability to enhance service delivery

Requirements

• Experience supporting a fast-paced team, or comparable technical and document production/desktop publishing/design experience
• Post-secondary education and relative work experience is required (i.e. MS Office Specialist/Desktop Publishing/Graphic Design)
• Advanced proficiency with MS Office (Word, PowerPoint, Excel), Kofax/Adobe PDF tools and other firm technologies as required
• Ability to work independently and collaboratively fostering a team environment and combing individual strengths to enhance team performance
• Demonstrate strong organizational skills and initiative by proactively identifying issues, proposing solutions and acting on opportunities to enhance client service
• Strong client-service mindset when supporting internal and external clients, consistently demonstrating the firm’s values, professionalism, discretion, integrity, and tact
• Advanced written and verbal communication skills, including active listening and excellent English (spelling, grammar, punctuation, proofreading, and editing)
• Excellent judgment and problem-solving skills, with the ability to ask probing questions and take appropriate action in ambiguous situations
• Ability to manage multiple priorities, adapt quickly, and perform well under tight deadlines
• Comfortable working in a highly technical, fast-paced, deadline-driven, and evolving digital environment

Nice To Haves

• Accepting Feedback
• Active Listening
• Adobe Creative Suite
• Brand Guidelines Development
• Communication
• Conducting Research
• Confidential Information Handling
• Content Writing
• Developing Presentations
• Documentation Administration
• Documentation Formatting
• Document Control
• Document Management
• Document Processing
• Document Publishing
• Document Retrieval
• Electronic Filing
• Emotional Regulation
• Empathy
• Google Workspace
• Graphic Artistry
• Graphic Editing
• Handling Sensitive Information
• Inclusion

Responsibilities

• Format and edit templated documents (e.g., letters, reports, and financial statements)
• Format, edit, design, and create PwC branded and non-branded documents (e.g., presentations, proposals, marketing, and other digital materials)
• Manage PDFs in Kofax or Adobe Acrobat to create, edit, combine, and/or apply secure firm signatures
• Act as a brand ambassador; understand and promote the Firm’s brand strategy (verbal, visual and written identity guidelines)
• Adhere to Firm risk management standards to ensure the protection and confidentiality of documents and data
• Work within the ServiceNow platform to manage and complete requests from internal clients
• Collaborate with Partners and staff and offer guidance on templates, best practices and/or innovative design solutions while adhering to brand and compliance guidelines
• Exceptional eye for detail—review own work and that of others to ensure high-level accuracy, formatting/brand consistency and error detection in all documents
• Deliver high quality output by managing client expectations and delivering to or negotiating deadlines
• Provide backup coverage for teammates and support a “one-team” culture by flexing as a cross-functional resource to manage deadlines during peak periods
• Demonstrate a leadership mindset and commitment to continuous learning; support adoption of new firm technologies (AI), policies, and procedures; and contribute to team activities, firm-wide initiatives and strategic priorities
• Continuously stay informed on emerging AI capabilities and assess their applicability to enhance service delivery

Benefits

• Competitive compensation package
• Inclusive benefits
• Flexibility programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree