Senior Document Management Specialist
About The Position
The Senior Document Management Specialist serves as the lead documentation, records management, and deliverable compliance specialist supporting the Program Management Office Support Services functional line for the Hill CEDC IT Operations & Maintenance contract at Hill AFB. This role ensures the accuracy, completeness, traceability, and audit readiness of all contract documentation, including CDRLs, Data Accession List submissions, configuration baselines, change records, RMF/C2C artifacts, ITSM documentation, and operational reporting. The SDMS maintains the documentation ecosystem that supports 2,000+ servers, 250+ applications, and multiple enclaves, ensuring all artifacts meet required standards, withstand audit scrutiny, and support enterprise‑wide Configuration and Change Management, cybersecurity, and Program Management functions.
Requirements
- Bachelor’s degree in Information Management, Library Science, Business Administration, Information Systems, or related field.
- 5+ years of experience in document management, records management, or technical documentation for IT or federal programs.
- Experience managing contract deliverables, documentation repositories, or compliance artifacts.
- Understanding of enterprise IT operations and documentation needs.
- Experience supporting Configuration and Change Management, ITSM documentation, or CMDB/CRMDb data governance.
- Strong attention to detail with the ability to maintain audit‑ready documentation.
- Proficiency with documentation and collaboration tools (SharePoint, Confluence, version control systems).
- Familiarity with Agile methodologies.
- Ability to obtain and maintain a Secret clearance.
- Ability to pass a pre‑employment drug screen and background investigation.
- U.S. citizenship required.
Nice To Haves
- Master’s degree in Information Management, Information Systems, or related discipline.
- ITIL Foundation or ITIL Managing Professional certification.
- Certified Records Manager (CRM) or similar credential.
- Experience supporting DoD data center operations or enterprise IT programs.
Responsibilities
- Maintain documentation supporting Configuration and Change Management, including baselines, change records, diagrams, SOPs, and dependency information.
- Ensure all contract deliverables are accurate, complete, and submitted on time, including CDRLs and Data Accession List entries.
- Maintain organized repositories for configuration, cybersecurity, ITSM, and operational documentation.
- Support cybersecurity documentation needs, including vulnerability scan results, STIG checklists, POA&Ms, and system hardening artifacts.
- Maintain documentation supporting RMF and C2C activities, including CAP packages, system artifacts, and privileged access records.
- Ensure ITSM documentation—including incident and work order evidence, SLA support materials, and closure notes—is complete and traceable.
- Maintain SOPs, workflows, and knowledge base articles supporting Service Desk and Operations teams.
- Prepare documentation packages for audits, inspections, and compliance reviews.
- Ensure all documentation is properly marked, stored, version‑controlled, and aligned with required standards.
- Coordinate with technical SMEs, functional leads, and Government stakeholders to ensure documentation accuracy and completeness.
- Support Program Reviews and stakeholder engagements by preparing documentation packets and supporting materials.
- Clearly and effectively communicate with SMEs, teams, and functional line leads.
- Ensure all documentation is timely and meets accuracy, completeness, and auditability standards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
