Senior District Manager, Mobile Mortgage Specialist

TD Bank

About The Position

The Senior District Manager (SDM) leads a team of specialized sales professionals, with a focus on recruiting and retaining Specialists, developing talent, coaching performance, and managing relationships with Branch Banking stakeholders and/or OneTD partners. The role provides business development, customer relationship management, and sales advisory support in its area of specialty, requiring advanced knowledge of products, services, competitors, customer markets, and economic and market issues. The SDM manages key accounts and opportunities, develops customized account management and customer solutions, resolves customer problems, and contributes to sales achievement for their team and related teams. The position reports to an AVP and is performed with minimal management guidance and supervision. The role also leads sales strategy and business development while ensuring operational excellence, effective risk management, compliance, and adherence to bank policies and controls. It involves coaching and developing employees, fostering an engaged and diverse team, supporting colleague well-being and development, and leading teams through change. The position is based in Richmond, British Columbia, and lists 37.5 hours. Compensation is listed as $115,600–$163,200 CAD, with eligibility for commission-based earnings plus base pay based on local minimum wage.

Requirements

Minimum 3–5 years of people management experience.
Product knowledge in Real Estate Secured Lending (RESL).
Undergraduate degree or community college diploma preferred.
Advanced understanding of products, services, and key competitors.
Deep understanding of the business, competitive landscape, customer market, and economic and market issues.
Understanding of the business and technical principles underlying the design and delivery of products and services.

Nice To Haves

Undergraduate degree or community college diploma.

Responsibilities

Lead and coach the specialized sales team in applying sales management strategies and using systems and tools.
Recruit, select, retain, and develop Specialists and build a diverse talent pipeline.
Develop new business and build relationships with customers, Branch Banking stakeholders, OneTD partners, and external referral sources.
Provide and reinforce sales training and conduct joint field call work.
Secure and negotiate mutually profitable, customer-centric relationships through advice, service, and professional sales practices.
Help clients meet their needs while achieving bank goals and objectives.
Build and maintain relationships and networks to influence outcomes and establish competitive advantage.
Contribute to the development and implementation of sales strategies to achieve business objectives and sales goals.
Plan and execute business development activities, review and communicate results, and adjust tactics as needed.
Coach employees to identify customer needs and deliver sales, advice strategies, and individual goals.
Support operational excellence and ensure due diligence and accuracy in customer transactions and activities.
Ensure employees understand and apply bank operating policies and procedures and comply with internal and external requirements.
Monitor emerging issues, trends, and regulatory requirements; assess potential impacts and support team knowledge.
Identify, mitigate, report, and escalate risks, including non-standard or high-risk transactions and activities.
Ensure controls and processes are followed and managed, including financial controls, segregation of duties, approvals, and physical control of assets.
Lead or contribute to cross-functional and enterprise initiatives, providing subject matter expertise and guidance on complex situations.
Oversee or facilitate action and remediation plans addressing performance, risk, or governance issues.
Maintain a culture of risk management and control in alignment with risk appetite and comply with Bank and Industry Codes of Conduct.
Build and retain an engaged, diverse team in which colleagues and customers are valued, respected, and heard.
Model inclusive leadership and take meaningful action to support colleagues and customers across dimensions of diversity.
Encourage colleague development, recognize contributions, seek and act on feedback, and share knowledge and expertise across the team.
Lead the team through change, support psychological safety, and empower colleagues to improve practices and drive innovation.
Set team targets and objectives, provide ongoing coaching and feedback, and conduct Quarterly Check-Ins to drive accountability and business results.
Manage employees in compliance with human resources policies, procedures, and guidelines of conduct.
Coordinate account and opportunity management with others while taking a primary role in customer relationships.
Develop customized account management processes and advice or solutions, and lead customer problem resolution.