Senior Disruption Designer
About The Position
As a Disruption Designer, you will guide government clients through Steampunk’s Design Intelligence™ framework. You will apply human-centered design and design-thinking methods to focus on people affected by transformation and change, engage them in adopting new ways of working, and identify and mitigate resistance. The role includes discovery, research synthesis, stakeholder engagement, change planning, and measuring transformation and adoption outcomes. You will work collaboratively across projects and functions in an agile environment, taking account of technology, platform, and operational constraints while ensuring high-quality deliverables.
Requirements
- Ability to obtain a U.S. government Public Trust Security Clearance.
- Bachelor’s degree and 8+ years of experience, or an equivalent combination of education and experience.
- 6+ years of experience in change management and strong knowledge of change management best practices and models.
- Thorough knowledge and demonstrated experience in current-state assessments, future-state visioning, and communication planning.
- Thorough knowledge and demonstrated experience conducting user and stakeholder interviews and synthesizing data and insights into personas, actions, and training plans.
- Ability to think strategically and holistically and connect information across multiple workstreams, stakeholder groups, and ecosystems.
- Proficiency in PowerPoint and collaboration tools such as Mural.
- Curiosity and strong analytical skills for solving problems.
- Collaborative approach and excellent written communication and presentation skills.
- Experience working in a project-based environment.
Nice To Haves
- Previous work experience in or with the federal government.
- Previous work experience as a consultant.
- Experience in Human-Centered Design or Customer Experience Design.
- Experience working on multidisciplinary, cross-functional teams that include Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects.
- Experience working within an Agile delivery framework, including writing user stories and story pointing.
Responsibilities
- Participate in discovery to understand client missions and goals; stakeholders, users, and their ecosystems; current-state journeys; user segments; and program, project, and transformation objectives.
- Conduct workshops and interviews to frame pain points and opportunities, define problem statements, and assess change readiness and areas of resistance.
- Synthesize research and data and develop stories and presentations that communicate insights and recommendations for transformation and change enablement.
- Develop and deploy communication, pilot, and training plans in partnership with stakeholders and their customers.
- Develop and deploy change management plans with actionable recommendations for organizational and workflow improvement.
- Develop, deploy, and measure key performance indicators for transformation and adoption.
- Collaborate and communicate stakeholder and user needs on a cross-functional team in an agile environment.
- Understand technology, platform, and operational specifications and constraints, and integrate change management considerations into technology decisions.
- Ensure deliverables across a variety of projects are produced to the highest quality.
Benefits
- Steampunk states that annual salary is one aspect of its total compensation package and refers applicants to additional benefits information.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
