Disruption Designer

Steampunk • McLean, VA

13d • $85,000 - $150,000

About The Position

As a Disruption Designer, you will guide government clients through Steampunk’s Design Intelligence™ framework, using human-centered methods to solve end-to-end organizational and experience challenges. You will lead and facilitate discovery sessions to uncover customer pain points and identify enterprise opportunities, while representing customer needs in proposed solutions.

The role involves conducting research and workshops, translating insights into recommendations for mission and program strategy, and creating artifacts that communicate needs, gaps, and opportunities for organizational and process improvement. You will collaborate with multidisciplinary teams in an agile environment, integrate research and design into technical considerations, and ensure high-quality deliverables across projects.

Steampunk is a federal contracting company serving clients in Homeland, Federal Civilian, Health, and DoD sectors. The projected annual compensation range for this position is $85,000 to $150,000; salary is one part of the company’s total compensation package. Applicants are expected to be on camera during interviews and assessments, and Steampunk may take a picture to verify identity and prevent fraud.

Requirements

• Ability to obtain a U.S. government Public Trust Security Clearance.
• At least 4 years of experience in human-centered design, service design, and/or customer experience design.
• A current portfolio demonstrating ideology, methods, tools, skills, and craft.
• Thorough knowledge and demonstrated experience conducting primary and secondary research, including stakeholder and user interviews and design-thinking and co-creation workshops.
• Experience applying research insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints.
• Experience working on a Scrum team within an Agile delivery framework and integrating research and design into technical sprints, including writing stories and story pointing.
• Proficiency with tools such as Adobe Creative Suite, Mural, and Lucidchart.
• Ability and desire to keep pace with changing industry tools and best practices and make recommendations as needed.
• Experience collaborating in a multidisciplinary delivery team, including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers.
• Curiosity for solving problems and strong analytical skills.
• Collaborative nature with excellent written communication and presentation skills.
• Experience working in a project-based environment.
• Degree or equivalent experience in human-centered design and/or service design.

Nice To Haves

• Previous work experience in or with the federal government.
• Previous work experience as a consultant.

Responsibilities

• Participate in discovery to understand client missions and goals, stakeholders and users, user ecosystems, current-state journeys, user segments, and program and project objectives.
• Conduct workshops and interviews to frame pain points and opportunities, define problem statements, and validate hypotheses.
• Synthesize research and data into insights and recommendations that shape mission and program strategy, service and workflow innovations, and future experience visions.
• Create journey maps, service blueprints, vision roadmaps, personas, ecosystem maps, and experience maps to articulate needs, gaps, and actionable recommendations for organizational and process improvements.
• Collaborate and communicate stakeholder and user needs within a cross-functional team in an agile environment.
• Understand the specifications and constraints of technology, platforms, and operational environments, and integrate research into technological considerations.
• Ensure deliverables across projects are produced to a high standard of quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed