Senior Disputes Insights & Reporting Analyst- Remote

Velera

2d•$75,800 - $96,700•Remote

About The Position

The Senior Disputes Insights & Reporting Analyst will be responsible for support and deliver all aspects of data, reporting, and analytics. The incumbent will develop, update, and standardize reporting and data, perform analysis, identify reporting trends, and data quality issues. They will research and assist in resolutions and reconcile information with financial results where appropriate. The role involves investigating data anomalies and segment reporting issues to ensure accurate and timely distribution of reports. Testing, documenting, and reviewing completed reports to ensure accurate data and analytics standards and procedures are met are also key responsibilities. The incumbent will support the identification of key performance metrics, building dashboards, and ensuring improvements to the business are driven by data. Expanded responsibilities include KPI governance, dashboard ownership, executive insights, data storytelling, metadata management, and reporting inventory oversight. Fraud and dispute domain knowledge is preferred.

Requirements

5 years of experience in SQL development (including query creation and modification, dataset creation, table maintenance, and large-scale data analysis) or MIS reporting and analysis required.
2 years of experience creating and modifying macros, queries and tables.
Power BI expertise including DAX, Power Query, data manipulation, complex visualizations, dashboards, and calculations.
Experience working with other BI tools such as Qlik Sense, and Tableau
Data modeling, ETL/data pipeline, and metadata governance experience.
Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
Ability to prioritize multiple projects and meet deadlines independently
Ability to work well within a team and individually; ability to respond quickly and adapt to change
Ability to be flexible and work under high pressure in a complex environment
Advanced knowledge of modern technology related topics including script design, development, process, testing and debugging
Strong analytical and problem-solving skills required
Bachelor's Degree in Information Systems, Statistics, Data Analytics or related discipline, or equivalent combination of education and work experience required.

Nice To Haves

Fraud and dispute domain knowledge is preferred.
Knowledge of disputes, chargebacks, fraud operations, and case-management systems preferred.
Fraud and Disputes system knowledge desired.

Responsibilities

Ensure all assigned reports are completed accurately and timely.
Develop and deploy reporting to reconcile operational and financial data.
Design and save queries to produce requested data using approved technology.
Investigate issues and document analysis and resolutions.
Design, develop, test, and implement scripted or application-based reporting solutions.
Develop dashboards, scorecards, KPIs, and executive reporting solutions using Power BI and BI platforms.
Perform data manipulation, advanced calculations, visualization design, and insight development.
Create and maintain KPI, dashboard, metadata, reporting inventory, and version-control documentation.
Provide data storytelling and executive-level analytical recommendations.