Senior Disability Management Consultant

Metrolinx•Canada,

6d•CA$93,798 - CA$127,484•Onsite

About The Position

Metrolinx is seeking a Senior Disability Case Management Consultant for a full-time contract position within their Human Resources, Health & Wellness team. This role requires technical expertise to manage a caseload including short-term disability (STD), long-term disability (LTD), temporary medical accommodation, fitness for duty assessments, attendance support, and permanent accommodation cases. The position ensures all activities comply with organizational policies, program standards, relevant legislation, collective agreements, and industry best practices. This is an in-office position based at their downtown Toronto location and is a contract for 13 months.

Requirements

Completion of relevant University and/or college program in a related field or discipline; nursing preferred.
Current registration with regulated college and in good standing.
Demonstrated experience in administering Disability Management programs including Short Term Disability (STD), Long-Term Disability (LTD) and medical accommodation case management within a large and unionized environment.
Demonstrated training and experience in disability claims management and modified return-to-work and accommodations in an employer setting. Specific experience with mental health and substance use claims preferred.
Excellent Microsoft Office and Excel to prepare reports and charts for reporting trends; good knowledge of disability management software.
Excellent knowledge of applicable legislation; Ontario Human Rights Code (Duty to Accommodate), Occupational Health & Safety Act, Knowledge of WSIA, Freedom of Information and Protection of Privacy Act and other related legislation.
Ability to understand, interpret and apply disability management principles in unionized and non-unionized settings.
Sound knowledge in interpreting medical and functional information.
Ability to deal with highly confidential information, sensitive and emotional situations.
Exceptional interpersonal and communication skills (oral/written/presentation) required.
Thrives in a rapidly changing environment and maintains a sense of urgency.

Nice To Haves

Certified Disability Management Professional (CDMP) designation or working toward or a health-related designation would be an asset.
experience with Sodales would be an asset.
Strong conflict resolution/mediation and decision-making skills would be an asset.

Responsibilities

Review and evaluate employee eligibility for Short Term Disability (STD), medical accommodation and attendance support requests in accordance with policy provisions and applicable collective agreements.
Manage the day-to-day activities for case management services including communication of decisions to all stakeholders.
Liaison with health care providers and third-party administrators/vendors such as LTD insurers, rehabilitation service providers, etc.
Administer the Fit for Duty Program including medication review in line with disability management best practice and corporate strategy, relevant legislation, and collective agreements.
Coordinate and implement modified work assignments/ return to work/ work hardening plans for employees.
Work with internal and external stakeholders to assess and proactively manage an employee’s absence and accommodation needs.
Review case and provide preparatory support in employee claims appeals, grievances including representing Metrolinx on litigated claims.
Educate stakeholders on Health and Wellness policies and processes to ensure efficiency, fair and consistent practices.
Manage internal stakeholder relationships to ensure appropriate follow-up is provided for safe and timely return to work.
Maintain excellent relationships with vendors and stakeholders to ensure quality and consistent services are provided and delivered.
Ensure that Health & Wellness program services are being delivered in compliance with legislation (PIPEDA, PHIPA, AODA, OHRC).
Maintain the integrity and privacy of highly confidential personal and medical information.
Monitor workplace and workforce trends and support the preparation of statistical data on incidents/illnesses for regular reporting and to make practical recommendations for continuous improvement.