Senior Director/VP Professional Services

Harris Computer

About The Position

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at [email protected] This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.

Requirements

Current Harris employee with demonstrated understanding of Harris Core Values, operating principles, and financial discipline.
Successful completion of Foresee Leadership (required).
5+ years of experience leading projects, releases, or programs, with transferable leadership skills applicable to managing project management and delivery teams.
Exposure to forecasting, utilization, and EBITDA metrics, with aptitude and motivation to grow into full financial ownership.
Strong executive presence with the ability to influence senior stakeholders and lead cross‑functional teams.
Demonstrated ability to scale delivery organizations in fast‑growing environments.
Experience championing operational innovation, including AI‑enabled service delivery models.

Responsibilities

Lead and oversee all Professional Services operations for Forensic Advantage, ensuring scalable, profitable, and high‑quality delivery.
Provide direct leadership and mentorship to the Professional Services team, while setting strategic direction and accountability for the broader delivery organization.
Serve as an active member of the Forensic Advantage Executive Leadership Team, contributing to strategic planning, investment decisions, and long‑term growth initiatives.
Own Professional Services financial performance, including backlog, revenue, utilization, and EBITDA contribution.
Lead End‑of‑Month (EOM), forecasting, and capacity planning processes for Professional Services, ensuring accuracy, predictability, and alignment with Harris financial expectations.
Establish and manage Professional Services ratios and performance metrics consistent with Harris standards.
Provide executive oversight for client implementations, ensuring projects are delivered on time, within scope, and at or above target profitability.
Act as a senior advisor for complex or high‑risk projects, guiding delivery strategy, escalation resolution, and resource alignment.
Ensure delivery models meet contractual commitments while maintaining strong customer satisfaction.
Serve as an AI champion for Professional Services, promoting responsible adoption of AI and automation to increase delivery efficiency and scalability.
Lead the transformation of service delivery models using AI as a workforce multiplier, without compromising quality, compliance, or accountability.
Design and implement standardized onboarding, implementation, and delivery frameworks that scale with business growth.
Drive services innovation that accelerates time‑to‑value and increases attach rates.
Partner closely with R&D to enable “white‑glove” delivery models, ensuring alignment between product readiness, Professional Services capacity, and revenue targets.
Ensure R&D commitments to Professional Services are clearly defined and met to support delivery success.
Collaborate with Corporate and FAS leadership to align Professional Services strategy with overall Harris objectives.