Senior Director, VA Product Leader

Moder•IN Remote, IN

1d•Onsite

About The Position

The Senior Director, VA Product Leader is responsible for leading the strategy, growth, positioning, and execution of the company’s Virtual Assistant (VA) product line. This role serves as the internal subject matter expert and executive owner for the VA offering, partnering closely with sales and leadership teams to expand market presence and drive product innovation.

Requirements

Bachelor’s Degree from a Four (4) year College or University.
8–12+ years of experience in product management, business development, strategic partnerships, or related leadership roles
5+ years of experience within the virtual assistant services industry, business process outsourcing (BPO), or related service-based industries preferred
Demonstrated success leading or scaling a product line, service offering, or strategic business initiative
Strong product strategy, market development, and go-to-market experience with a focus on scalable growth
Experience supporting enterprise sales efforts through product expertise and consultative solution positioning
Familiarity with the mortgage industry preferred; experience in insurance, financial services, or adjacent industries also valued
Established professional network within mortgage, insurance, or financial services industries preferred
Proven ability to operate independently and drive initiatives in a fast-paced, growth-oriented environment
Strong executive presence, communication, relationship-building, analytical, and strategic thinking skills

Nice To Haves

5+ years of experience within the virtual assistant services industry, business process outsourcing (BPO), or related service-based industries
Familiarity with the mortgage industry
Established professional network within mortgage, insurance, or financial services industries

Responsibilities

Lead the strategic direction and development of the Virtual Assistant product line
Own and manage the product roadmap, lifecycle, and growth initiatives for VA services
Partner with the sales organization to support client-facing efforts and position VA solutions effectively with enterprise clients
Develop and execute go-to-market strategies across multiple industry verticals, including mortgage, insurance, and related sectors
Identify market opportunities, customer needs, and competitive positioning strategies to strengthen product differentiation
Build and maintain industry relationships within mortgage, insurance, and adjacent financial services markets
Collaborate cross-functionally to align product strategy, operational execution, and client outcomes
Monitor industry trends, competitive landscape, and emerging opportunities to inform product evolution and expansion
Serve as the primary internal specialist and strategic leader for the VA product offering
Provide leadership and direction for scaling the VA business across new markets and enterprise accounts
Comply with all company policies and procedures.
Maintain regular and punctual attendance.
Performs other related duties as assigned.
Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.