Sr Dir Tech Strat & Ops

Joint Commission•Oakbrook Terrace, IL

1d•$169,000 - $225,000

About The Position

Under general direction from the Executive Vice President & Chief Digital Information Officer, this position ensures that technology strategy, technical solutions, and internal and external partnerships enable Joint Commission enterprise strategy. The role focuses on customer experience and directly oversees technology operations and the IT Project Management Office. It aligns project needs with internal and external priorities, builds stakeholder relationships, supports technology transformation, and identifies opportunities for business and IT to work together to reduce the certification and accreditation burden for healthcare organizations. The position provides director-level oversight of the Technology and Digital Products Business Engagement Team, Digital Products Quality Assurance Team, Digital Products Global Training and Client Engagement Team, IT PMO, IT Governance and Portfolio Management, and IT performance metrics and operations, including FinOps, technology vendor management, process improvement, and technology finance. The role is accountable for enterprise engagement across Joint Commission, Joint Commission International, Joint Commission Resources, National Quality Forum, and future accreditation acquisitions. It manages stakeholder engagement and requests, gathers customer feedback, reviews enhancement requests, supports prioritization and requirements development, and works with the Associate CDIO to align development and business engagement teams. The position also supports clinical implementation training, quality assurance and testing, technical education, and escalated issue resolution. The Senior Director leads the IT PMO and IT project portfolio, oversees consistent project management practices and reporting, supports budgeting and cost-saving reviews, and identifies opportunities for performance improvement. The role leads enterprise strategic planning activities and may facilitate high-visibility projects with senior leaders and officers. At the direction of the VP & CDIO, it also works with strategic partners to transform the application portfolio throughout the project lifecycle, from prioritization and requirements gathering through development, education, and implementation.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, Mathematics, Business, Clinical Practice, or a related discipline.
10–12 years of experience in large healthcare or certification/accreditation enterprises, including five years in a management or leadership position, or an equivalent combination of education and experience.
10 or more years of business and systems analysis experience in a software product development environment, preferably in healthcare.
Five or more years managing a Business Analyst team.
Proficiency in the Palantir / Foundry training platform within one year of the position start date.
Proficient knowledge and in-depth understanding of how business and technical processes integrate.
Ability to apply business engagement processes, including requirements gathering, clear communication, expectation setting, project management, and financial management.
Strong understanding of multiple enterprise business processes and healthcare organization accreditation and certification.
Ability to understand the customer journey and survey/review process and how those processes intersect with the technical application portfolio.
Strong interpersonal and organizational skills, including the ability to manage multiple priorities.
Demonstrated ability to manage people and support ongoing professional development.
Knowledge of project management processes to ensure priorities and milestones are met in support of enterprise needs.
Skilled facilitation and presentation abilities at the executive level and with large internal and external stakeholder audiences.
Ability to travel as needed, up to 20%.

Nice To Haves

MBA.
Agile Certified Practitioner certification.
PMP or PMO certification.
Advanced knowledge of and implementation experience with large-scale, complex business projects.

Responsibilities

Oversee the Technology and Digital Products Business Engagement Team, Digital Products Quality Assurance Team, Digital Products Global Training and Client Engagement Team, IT PMO, IT Governance and Portfolio Management, and IT performance metrics and operations.
Ensure strong enterprise engagement across Joint Commission, Joint Commission International, Joint Commission Resources, National Quality Forum, and future accreditation acquisitions.
Manage stakeholder engagement, multiple requests, focus groups, and other customer-feedback activities.
Review enhancement requests and support prioritization, requirements development, and application solutions that advance business goals and capabilities.
Partner with the Associate CDIO to align development and business engagement teams.
Champion enterprise engagement procedures, policies, standards, and controls.
Support clinical implementation training and support, application portfolio testing and quality assurance, and technical education for varied audiences.
Respond quickly to escalated issues to support operations.
Lead the IT PMO and develop and manage the IT project portfolio.
Ensure consistent project management processes, project artifacts, status dashboards, and project status reviews.
Build strong partnerships among the IT PMO, the broader IT organization, and the enterprise.
Partner with the Associate CDIO and other IT directors on budgeting; assist with department budget development and management; review enterprise cost savings monthly; and support project and special-request estimation.
Identify IT performance-improvement opportunities and oversee the monthly operational report and its presentation components, with the eventual goal of real-time automation.
Promote consistent processes, standard operating procedures, and ongoing improvement within IT.
Lead planning and implementation of enterprise strategy within IT and across the enterprise, including planning leadership strategy retreats as assigned.
Communicate enterprise strategy to IT and support project planning for the IT project portfolio.
Facilitate and lead high-visibility enterprise projects with senior leaders and officers as needed.
Work with strategic partners, at the direction of the VP & CDIO, to transform the enterprise application portfolio.
Guide application teams' participation in technology transformation initiatives and connect business teams with partnership relationships.
Participate in and co-lead project timelines and prioritization, project management, requirements gathering, idea generation, development, education, and implementation throughout the project lifecycle.
Develop team members professionally and build an effective, action-oriented team culture.