Sr Director, Technology Platforms & Infrastructure

Morgan Street Holdings•Chicago, IL

3d•$230,000 - $260,000•Hybrid

About The Position

The Senior Director, Technology Platforms and Infrastructure provides strategic leadership for enterprise infrastructure, core technology platforms, and related capabilities that support Morgan Street Holdings’ operational resilience, security, scalability, and digital enablement. The role owns platform strategy, service performance, lifecycle management, and modernization priorities, coordinating delivery through internal teams, operating companies, managed service providers, and strategic technology partners. As a change leader, the Senior Director shapes the strategic direction and ongoing maturity of enterprise infrastructure and platforms, influences technology decisions, challenges existing approaches, builds stakeholder alignment, and guides transformation and modernization. The position is accountable for cloud and infrastructure services, Identity and Access Management, AI and data governance, and foundational platform services, serving as the primary point of accountability across business, technology, security, compliance, and vendor stakeholders. The role leads infrastructure and platform strategy and operations; manages service-provider and stakeholder relationships; owns enterprise IAM strategy and governance; establishes AI and data governance frameworks; and advances infrastructure resilience, continuity, disaster recovery, asset management, patch management, and modernization. The position works across a distributed, highly matrixed environment and coordinates with internal teams and external partners.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; equivalent experience may be considered.
12+ years of progressive experience in infrastructure, platform management, technology operations, or related disciplines, including significant leadership responsibility.
Strong technical depth across enterprise infrastructure and cloud environments, with the ability to troubleshoot complex issues, evaluate solutions, and provide technical direction.
Deep knowledge of Microsoft Azure and hybrid cloud strategy, including cloud infrastructure architecture and operations, Azure governance, compliance, cost management, and operational resilience.
Strong experience with enterprise networking and secure connectivity, infrastructure security, monitoring, and threat protection.
Strong knowledge of Microsoft Entra ID, identity and access management, and identity security, alongside Windows Server, Active Directory, DNS, DHCP, and Group Policy.
Hands-on experience with infrastructure automation using PowerShell and Azure CLI, and Infrastructure as Code using Bicep, ARM, or Terraform.
Experience with DevOps practices, GitHub Actions, configuration management, automated deployments, and continuous improvement.
Strong understanding of backup, disaster recovery, storage, business continuity, service reliability, infrastructure monitoring, and observability, including Azure Monitor and Log Analytics.
Experience with SQL Server, Azure SQL, cloud data platforms, containers, and Azure Kubernetes Service (AKS).
Knowledge of modern workplace infrastructure and endpoint technologies, including Microsoft Intune, Windows 365, and Azure Virtual Desktop.
Demonstrable experience leading large-scale cloud migrations, infrastructure modernization, or upgrade programs.
Experience leading enterprise-scale infrastructure, cloud, identity, platform, or governance initiatives across distributed environments.
Demonstrated success managing managed service providers, outsourced delivery models, vendors, and strategic technology partners.
Proven ability to lead cross-functional initiatives involving business leaders, technology teams, operating companies, and external partners in a highly matrixed environment.
Strong knowledge of security and governance frameworks, including NIST and ISO.
Excellent executive communication, stakeholder management, and team leadership skills, including the ability to translate complex technical topics into clear business implications and decisions.

Nice To Haves

Relevant Microsoft Azure and Windows Server certifications are highly desirable.
Strategic infrastructure and platform leadership experience across distributed enterprise environments.
Strong understanding of cloud, networking, identity, automation, operational resilience, and platform governance.
Experience in Azure / Microsoft Fabric and setting up App and/or Data Market Places.
Strong interpersonal, verbal, time-management, and written communication skills.
Ability to analyze complex operational issues, identify root causes, and drive resolution with limited direction.
Ability to operate effectively in a fast-paced, collaborative environment with competing priorities.
Ability to deliver professional, customer-focused service to internal stakeholders and operating companies.
Ability to mentor and coach team members while promoting accountability and continuous improvement.
Ability to work effectively across diverse, geographically distributed, and cross-functional teams.
Ability to manage multiple initiatives simultaneously while maintaining quality and follow-through.

Responsibilities

Provide strategic leadership for enterprise infrastructure and platform services, driving transformation and infrastructure maturity.
Establish technology roadmaps that support business growth, operational resilience, and modernization.
Define platform standards, governance processes, and architectural principles.
Influence strategic technology decisions, challenge existing approaches, and build alignment around infrastructure transformation priorities.
Ensure infrastructure services meet availability, performance, scalability, and security requirements.
Own platform health, lifecycle management, and continuous improvement, and drive measurable progress in infrastructure maturity and service effectiveness.
Coordinate work across internal technology teams, operating companies, vendors, and managed service providers.
Serve as the executive liaison between business stakeholders and outsourced delivery partners.
Establish service expectations, performance metrics, and provider accountability measures.
Lead governance reviews, service reviews, and operational planning.
Drive alignment across technology, security, legal, compliance, HR, and business functions.
Own the enterprise IAM strategy, governance framework, and roadmap.
Oversee identity lifecycle management, authentication, authorization, privileged access, and access governance.
Drive implementation of role-based and attribute-based access controls for human and virtual identities, including non-human identities and AI agents.
Align IAM capabilities with Zero Trust principles and operational requirements.
Coordinate IAM platform enhancements and integrations across business and technology environments, including license harvesting.
Establish governance frameworks for AI technologies, data usage, and digital assets.
Define standards for responsible AI adoption, data quality, data classification, and information stewardship.
Partner with business, legal, privacy, security, and technology leaders to support compliant and effective AI use.
Oversee governance processes for enterprise data platforms, catalogs, policies, and controls.
Monitor emerging AI risks, opportunities, and regulatory requirements.
Lead infrastructure strategies for business continuity, disaster recovery, and resiliency, including asset management and patch management.
Ensure critical infrastructure platforms meet availability and recovery requirements through their design and operation.
Partner with Security, Risk Management, and Business Continuity teams to strengthen enterprise resilience.
Oversee infrastructure modernization initiatives involving cloud, networking, identity, platform integration, and automation.
Lead cross-functional initiatives across business leaders, technology teams, operating companies, and external partners.
Mentor and coach team members while promoting accountability and continuous improvement.
Manage multiple initiatives while maintaining quality and follow-through.