Senior Director Technology Operations

Newrez•Coppell, TX

1d•Onsite

About The Position

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. POSITION SUMMARY: The Senior Director Technology Operations serves as a strategic force multiplier for the Chief Product & Technology Officer (CPTO), combining product operations leadership, technology effectiveness and oversight. This role drives roadmap discipline, engineering KPIs, and operational cadence across the Product & Technology organization while acting as the CPTO’s delegate to ensure commitments are tracked, escalated, and delivered. The ideal candidate blends deep product and technology fluency with the organizational savviness to drive execution through influence across senior leadership.

Requirements

Bachelor’s degree in industrial engineering.
10 years of experience in a related field.
Strong verbal communication skills; strong writing and composition abilities.
Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers.
Strong influencing and negotiation skills; consultative and collaborative work style.
High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
Strong project management and time management capability.
Self-directed and comfortable working with ambiguity and uncertainty.
High degree of professional maturity, integrity, ability to maintain confidential data and information.
High degree of business acumen; strong technical aptitude.
Strong Microsoft Office skills.
Working on-site at assigned office location.
Regular and punctual attendance adhering to schedule established by leadership.
Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
Sedentary work in a stationary position at a cubicle for prolonged periods of time.
Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.
Employment will be contingent on this requirement.

Nice To Haves

Master’s degree strongly preferred.

Responsibilities

Product Operations & Roadmap Effectiveness
Own and continuously improve the product and technology operating rhythm—including intake, discovery, prioritization, roadmap governance, release readiness, and post-launch measurement.
Establish and enforce standards for roadmap quality, ensuring every initiative has clear objectives, outcomes, success criteria, dependencies, and risks documented.
Design and run the cadence for roadmap reviews, quarterly planning, and cross-team prioritization sessions, ensuring alignment between product, engineering, and business stakeholders.
Create and maintain executive-level roadmap dashboards and status reporting, translating complex delivery status into actionable insights for senior leadership.
Drive consistency in product management practices across teams—standardizing templates, artifacts, definition-of-done criteria, and delivery workflows.
Technology Effectiveness, KPIs & Engineering Health
Define, publish, and track KPIs for engineering and technology effectiveness—including velocity, cycle time, deployment frequency, change failure rate, mean time to recovery, and code quality metrics.
Build a comprehensive view of technical debt across the portfolio; partner with engineering leaders to quantify impact, prioritize remediation, and integrate tech debt reduction into roadmap planning.
Develop and drive the strategic plan for automation testing adoption—establishing coverage targets, tooling standards, and a phased rollout that improves release confidence and reduces manual QA burden.
Champion the integration of AI into the software development lifecycle—including AI-assisted code generation, automated code review, intelligent test creation, and developer productivity tools.
Monitor and report on build/release pipeline health, identifying bottlenecks and driving continuous improvement in deployment speed and reliability.
Product and Technology - Execution & Accountability
Act as the operational delegate, ensuring commitments made are tracked, followed up on, and delivered.
Own the operational cadence on strategic initiatives across the P&T organization.
Serve as an honest broker and neutral escalation point across teams, identifying cross-functional blockers, resolving conflicts, and driving alignment.
Prepare briefing materials, decision frameworks, and executive summaries in advance of leadership meetings, executive reviews, and cross-functional leadership forums.
Manage special projects and strategic initiatives.
Build trust with leaders by operating with transparency, consistency, and a service-oriented mindset—ensuring they view this role as an enabler rather than a monitor.
Strategic Planning & Organizational Alignment
Partner with the senior leaders to translate company-level strategy into P&T organizational goals, ensuring every team understands how their work connects to business outcomes.
Drive the annual and quarterly planning process for the P&T organization, coordinating across product, engineering, architecture, and infrastructure teams.
Establish and manage the P&T investment framework—balancing new feature development, platform improvements, tech debt reduction, and innovation initiatives.
Track and communicate organizational health metrics including team capacity, hiring progress, attrition trends, and resource allocation effectiveness.
Process Improvement & Operational Excellence
Identify and eliminate operational inefficiencies across the P&T organization—streamlining workflows, reducing meeting overhead, and improving decision-making speed.
Drive adoption of consistent tooling and processes for project management, documentation, and knowledge sharing across all P&T teams.
Establish and run retrospectives and continuous improvement programs at the organizational level, ensuring learnings from delivery challenges are captured and acted upon.
Build playbooks for recurring operational activities—including incident response coordination, release management, vendor evaluations, and cross-team dependency management.
Cross-Functional Communication & Stakeholder Management
Serve as the connective tissue between P&T and the rest of the organization—ensuring business leaders, sales, operations, and customer support have clear visibility into product and technology direction.
Lead regular stakeholder forums to communicate roadmap updates, delivery milestones, risks, dependencies, and trade-off decisions with clarity and accountability.
Coordinate with Finance on P&T budgeting, forecasting, and spend tracking—ensuring technology investments are transparent and aligned to business priorities.
Partner with HR/People Ops on organizational design, talent planning, and culture initiatives specific to the P&T organization.
AI & Innovation Strategy Support
Support the CPTO in evaluating and prioritizing AI and emerging technology opportunities, conducting landscape assessments and building business cases for investment.
Track the organization’s AI adoption maturity—measuring usage, impact, and ROI of AI tools deployed across product development and engineering workflows.
Coordinate proof-of-concept and pilot programs for new technologies, establishing clear success criteria, evaluation timelines, and go/no-go decision frameworks.
Stay current on industry trends in product operations, engineering effectiveness, and AI-driven development practices to continuously evolve the P&T operating model.
Ability to effectively and accurately convey information to others.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)