Senior Director, Technical Program Management

Oracle•Seattle, WA

14h

About The Position

This role oversees the delivery of products or services, ensuring compliance with all third-party, security, export, accessibility, and legal requirements. The position leverages technical knowledge to identify risks, manage scope, estimate program timelines, and determine appropriate resources. It involves strategic oversight for critical security escalations, ensuring appropriate information access, timeline adjustments, and communication of risks and mitigation strategies to executives. The role also drives strategic forecasting of program demands and resource allocation, collaborating with stakeholders to optimize resource distribution. Continuous improvement of processes to enhance reliability, resilience, and scalability of products/services using cutting-edge technologies and best practices is key. Strategic priorities and plans for maintenance activities are also developed. The role supports rapid response to escalations, coordinating within the group and communicating to assess risk, determine mitigation strategies, and execute the optimal path to resolution. Global strategies for various products, including transitions to Oracle Cloud infrastructure, are defined to position the organization for successful innovation. Global delivery standards and guidelines are established, aligning with Oracle best practices. The role engages and leads global initiatives through all phases of Implementation, Incident, Problem, and Organizational Change activities, including process automations. Guidance is provided to team members to ensure excellence in managing customer interactions, service teams, and stakeholders. The scope, milestones, and objectives for each program are overseen and forecasted, orchestrating team collaboration for successful delivery. Key performance indicators (KPIs) are scoped and refined, with measurement methods developed to monitor and optimize group performance. A culture of effective collaboration and priority alignment is driven, developing communication strategies with partners and customers. Strategies are developed to streamline comprehensive program plans for technical, non-technical, and cross-organizational scope impacting products and business. The work of program staff is overseen, developing strategies to ensure successful identification and mitigation of barriers, including risks and issues in workflows. The long-term strategy for comprehensive program documentation is shaped, driving alignment with group objectives and business priorities. Senior leadership is engaged to communicate program expectations, progress, and challenges, ensuring program management best practices are embedded at all levels. Strategy for program governance meetings is set, ensuring alignment across the organization and with senior leadership. Strategies are created and championed to lead and direct global teams in achieving operational or functional goals, ensuring alignment with customer service level agreements (SLAs) and productivity targets. Forecasting of program demands, funding, and resourcing is overseen, ensuring alignment with program goals. Strategy for change management initiatives for programs, such as priority, scope, scheduling, or requirement changes, is set. Comprehensive risk mitigation strategies are developed and executed, driving alignment across multiple teams, departments, and senior leadership. Analysis of costs, benefits, and return on investment (ROI) is overseen, ensuring optimized program outcomes and group success. Extensive technical expertise and resource options are leveraged to champion seamless solution delivery and widespread adoption. Group adoption strategies are shaped, influencing technical resource investments and executive stakeholders to drive long-term innovation and business transformation. The vision and strategic direction for program improvement across the group are established, embedding best practices into group-wide initiatives and ensuring long-term operational excellence and scalability. Testing, implementation, and optimization of initiatives and solutions are overseen to achieve operational excellence and exceed business goals. Methodologies are optimized, ensuring seamless program execution, cross-functional collaboration, and the achievement of exceptional team and program outcomes. Innovation is driven through continuous improvement methodologies, ensuring group-wide operational efficiencies. Strategic decision-making is shaped by embedding data-driven decision-making into broader business processes. Strategic priorities are provided for initiatives to drive the direction of efforts to advance solution availability, reliability, and security. Processes are iterated based on feedback and KPIs, analyzing results through retrospectives. Requirements and configurations of existing and new development tools are reviewed, where applicable, in accordance with group goals and OKRs. Meetings with senior leader stakeholders are led to align priorities, drive collaboration, and achieve program objectives. Department leaders are consulted and advised to improve teamwork, streamline processes, and enhance operational efficiency across the group. Program updates and plans are shared with senior leader stakeholders, communicating complex information and driving informed decision-making processes. Stakeholder engagement is enhanced to inform and shape decision-making, improving program execution across the group. Programs and initiatives are guided to improve group efficiency, setting strategic direction for teams to shape these programs. Areas for improvement are identified, comprehensive change management strategies are developed and executed, and successful adoption of new processes or systems is ensured. Advice is provided on the development and execution of strategic plans and initiatives, aligning them with group goals and objectives. The program team and other stakeholders are aligned with program goals and motivated, with conflicts and issues identified and addressed. Reporting and analytics initiatives are overseen, ensuring enhancements to group-wide program execution. Efforts across the group are aligned, driving consistency in solving highly complex problems impacting program success, including adherence to service level agreements (SLAs). Analysis is conducted and results are reviewed, which may include competitive analysis, trend analysis, and KPI analysis, to drive data-informed decisions to support program goals, presenting findings with immediate team's stakeholders. Strategic relationships are fostered with internal Oracle teams worldwide, ensuring a collaborative approach to achieving organizational objectives and customer success within Oracle commitments. Commitment and partnership within customer organizations are championed, influencing at high levels to align Oracle’s offerings with customer strategies. High-level collaborations with customer counterpart leads are promoted and empowered for continuous review and strategic improvements. Proactive engagement and solution-driven approaches are ensured to drive strategic alignments with global customer needs. High-level strategies are developed and presented to mitigate risks to customer satisfaction, including the assessment of mitigation efforts and their impact on the group's broader objectives. The strategic alignment of varied priorities and existing Oracle commitments is overseen, ensuring optimal coverage and response to customer needs with minimal risk to programs. Strategic oversight is provided on the management and execution of large-scale projects or initiatives, monitoring timelines, deliverables, and budgets when applicable to ensure success. Strategies are set for appropriately delegating work, setting priorities, and aligning projects with business needs. The strategic planning process across teams is driven, providing guidance on resources or timelines in anticipation of changes. A strategic direction is set for collaborating with cross-functional teams to ensure alignment of expectations and strategic objectives. A culture of teamwork is driven, empowering teams to build and maintain partnerships with business leaders, stakeholders, and/or customers to contribute to organizational success. A culture of transparency and inclusivity where all voices are valued and respected is promoted. Strategies for specialized, advanced problem-solving efforts across the organization are developed and implemented, serving as an escalation point for highly complex operational and/or technical issues. Teams are overseen leveraging innovative techniques to address significant ambiguous issues, identify root causes, and prevent recurrence, reviewing solutions as needed. Continuous learning is championed to maintain cutting-edge skills and influence organizational best practices. Teams are inspired to build and maintain expertise in relevant areas by proactively monitoring emerging trends, technologies, and industry standards to help position the organization as an industry leader. The organization’s strategy for learning and development is contributed to, influencing leadership to foster learning opportunities for the team. A culture of continuous improvement is driven that sets a standard for efficient and effective processes, protocols, and workflows across the organization. Work is overseen to implement large-scale approaches and methods for continued improvement, ensuring changes align with organizational goals. The strategic direction is set, priorities are set, and the roadmap of improvement initiatives is approved to maximize return on investments. Performance management strategies, systems, processes, and guidelines are driven and consistently applied across the organization. An organizational culture of career development is created that encourages proactively identifying and pursuing career development opportunities and guiding leaders to support their team's growth. Consistency is driven in the application of talent development procedures and performance expectations are socialized across the organization. HR and executive leadership are partnered with to envision and execute a talent management strategy, balancing budget and talent resources.

Requirements

Extensive technical expertise
Experience in managing large-scale projects or initiatives
Experience in developing and implementing strategies for problem-solving
Experience in leading and directing global teams
Experience in change management
Experience in performance management strategies
Experience in talent management strategy

Nice To Haves

Experience with Oracle Cloud infrastructure
Knowledge of third party, security, export, accessibility, and legal compliance requirements
Experience with continuous improvement methodologies
Experience with data-driven decision-making

Responsibilities

Oversees the delivery of products or services, implementing and ensuring compliance with all third party, security, export, accessibility, and legal compliance requirements.
Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.
Leads strategic oversight and direction for the group's response to critical security escalations, ensuring appropriate access to information, adjusting timelines, and communicating assessed risks and potential mitigation strategies with executives to align on the optimal proposed path to resolution.
Drives strategic forecasting of program demands and resource allocation, collaborating with key stakeholders to validate predictions and optimize resource allocation.
Drives the continuous evolution of processes to enhance the reliability, resilience, and scalability of the products or services, leveraging cutting-edge technologies and best practices.
Develops strategic priorities and plans regarding maintenance activities and ad-hoc maintenance.
Utilizes technical knowledge to identify and manage program dependencies and risks.
Supports rapid response to escalations, coordinating within the group and communicating to group members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.
Defines global strategies for various products, including transitions to Oracle Cloud infrastructure, positioning the organization for successful innovation.
Establishes global delivery standards and guidelines, ensuring alignment with Oracle best practices.
Engages and leads global initiatives through all phases of Implementation, Incident, Problem, and Organizational Change activities, including process automations.
Oversees guidance provided to team members, ensuring excellence in managing customer interactions, service teams, and stakeholders.
Oversees and forecasts the scope, milestones, and objectives for each program, orchestrating the collaboration of teams to drive the successful delivery of programs within their span of control.
Scopes and refines key performance indicators (KPIs) and develops measurement methods to monitor, evaluate, and optimize group performance against established goals (e.g., scope, timelines, deliverable quality).
Drives a culture of effective collaboration and alignment of priorities, developing a communication strategy with partners and customers to achieve group goals.
Oversees strategies that streamline comprehensive program plans that outline the management process for technical, non-technical, and cross-organizational scope impacting products and business.
Oversees the work of program staff (e.g., development, quality assurance, customer success), developing strategies that ensure successful identification and mitigation of barriers, including risks and issues in workflows.
Shapes the long-term strategy for comprehensive program documentation (e.g., status reports, program plans), driving alignment with group objectives and business priorities.
Engages with senior leadership to communicate program expectations, progress, and challenges, ensuring program management best practices are embedded at all levels.
Sets the strategy for program governance meetings, ensuring alignment across the organization and with senior leadership.
Creates and champions strategies to lead and direct global teams in achieving operational or functional goals, ensuring alignment with customer service level agreements (SLAs), and productivity targets.
Oversees forecasting program demands, funding, and resourcing, ensuring alignment with program goals.
Sets the strategy for change management initiatives for programs, such as priority, scope, scheduling, or requirement changes.
Oversees the development and execution of comprehensive risk mitigation strategies, driving alignment across multiple teams, departments, and senior leadership on these strategies.
Provides oversight on the analysis of costs, benefits, and return on investment (ROI), ensuring optimized program outcomes and group success.
Leverages extensive technical expertise and resource options to champion seamless solution delivery and widespread adoption.
Shapes group adoption strategies, influencing technical resource investments and executive stakeholders to drive long-term innovation and business transformation.
Establishes the vision and strategic direction for program improvement across the group, embedding best practices into group-wide initiatives and ensuring long-term operational excellence and scalability.
Oversees the testing, implementation, and optimization of initiatives and solutions to achieve operational excellence and exceed business goals.
Sets direction for optimizing methodologies, ensuring seamless program execution, cross-functional collaboration, and the achievement of exceptional team and program outcomes.
Drives innovation through continuous improvement methodologies, ensuring group-wide operational efficiencies.
Shapes strategic decision-making by embedding data-driven decision-making into broader business processes.
Provides strategic priorities for initiatives to drive the direction of efforts to advance solution availability, reliability, and security.
Iterates processes based on feedback and KPIs, analyzing results through retrospectives.
Reviews the definition of requirements and configurations of existing and new development tools, where applicable, in accordance with group goals and OKRs.
Leads meetings with senior leader stakeholders to align priorities, drive collaboration, and achieve program objectives.
Consults and advises department leaders to improve teamwork, streamline processes, and enhance operational efficiency across the group.
Shares program updates and plans to senior leader stakeholders, communicating complex information and driving informed decision-making processes.
Enhances stakeholder engagement to inform and shape decision-making, improving the execution of programs across the group.
Guides programs and initiatives to improve group efficiency, setting strategic direction for teams to shape these programs.
Identifies areas for improvement, develops and executes comprehensive change management strategies, and ensures successful adoption of new processes or systems.
Advises on the development and execution of strategic plans and initiatives, aligning them with group goals and objectives.
Ensures that the program team and other stakeholders are aligned with the program goals and motivated, identifying and addressing conflicts and issues.
Oversees the execution of reporting and analytics initiatives, ensuring enhancements to group-wide program execution.
Aligns efforts across the group, driving consistency in solving highly complex problems impacting the success of the program(s), including adherence to service level agreements (SLAs).
Conducts analysis and reviews results of the analysis, which may include competitive analysis, trend analysis, and KPI analysis, to drive data-informed decisions to support the program goals, presenting findings with immediate team's stakeholders.
Fosters strategic relationships with internal Oracle teams worldwide, ensuring a collaborative approach to achieving organizational objectives and customer success within Oracle commitments.
Champions commitment and partnership within customer organizations, influencing at high levels to align Oracle’s offerings with customer strategies.
Promotes and empowers high-level collaborations with customer counterpart leads for continuous review and strategic improvements.
Ensures proactive engagement and solution-driven approaches to drive strategic alignments with global customer needs.
Develops and presents high-level strategies to mitigate risks to customer satisfaction, including the assessment of mitigation efforts and their impact on the group's broader objectives.
Oversees the strategic alignment of varied priorities and existing Oracle commitments, ensuring optimal coverage and response to customer needs with minimal risk to programs.
Provides strategic oversight on the management and execution of large-scale projects or initiatives, monitoring timelines, deliverables, and budgets when applicable to ensure success.
Sets strategies for appropriately delegating work, setting priorities, and aligning projects with business needs.
Drives the strategic planning process across teams, providing guidance on resources or timelines in anticipation of changes.
Sets a strategic direction for collaborating with cross-functional teams to ensure alignment of expectations and strategic objectives.
Drives a culture of teamwork, empowering teams to build and maintain partnerships with business leaders, stakeholders, and/or customers to contribute to organizational success.
Promotes a culture of transparency and inclusivity where all voices are valued and respected.
Develops and implements strategies for specialized, advanced problem-solving efforts across the organization, serving as an escalation point for highly complex operational and/or technical issues.
Oversees teams leveraging innovative techniques to address significant ambiguous issues, identify root causes, and prevent recurrence, reviewing solutions as needed.
Champions continuous learning to maintain cutting-edge skills and influence organizational best practices.
Inspires teams to build and maintain expertise in relevant areas by proactively monitoring emerging trends, technologies, and industry standards to help position the organization as an industry leader.
Contributes to the organization’s strategy for learning and development, influencing leadership to foster learning opportunities for the team.
Drives a culture of continuous improvement that sets a standard for efficient and effective processes, protocols, and workflows across the organization.
Oversees work to implement large-scale approaches and methods for continued improvement, ensuring changes align with organizational goals.
Sets the strategic direction, prioritizes, and approves the roadmap of improvement initiatives to maximize return on investments.
Drives and ensures consistent application of performance management strategies, systems, processes, and guidelines across the organization.
Creates an organizational culture of career development that encourages proactively identifying and pursuing career development opportunities and guiding leaders to support their team's growth.
Drives consistency in the application of talent development procedures and socializes performance expectations across the organization.
Partners with HR and executive leadership to envision and execute a talent management strategy, balancing budget and talent resources.