Senior Director, Tech & Product Operations

Fetch•Remote,

51d•Hybrid

About The Position

Fetch is building the industry's leading consumer tech platforms, and we need an executive-level operator to partner directly with our CTO and CPO. Sitting at the intersection of technology strategy, product strategy, portfolio governance, and executive execution, you will proactively resolve cross-functional friction and drive tight alignment across Platform Foundations, AI/ML, Growth, Ads & Monetization, and Product Engineering. We are looking for an individual who can turn high-level product and technology strategy into fast, predictable execution across the organization. This is a full-time role that can be held from one of our US offices or remotely in the United States.

Requirements

Proven Senior Leadership: 12+ years of experience across technology strategy, BizOps, product/technology leadership, or management consulting in high-growth tech scale-ups.
Technical & Product Fluency: Deep domain familiarity across software engineering, AI/ML, cloud infrastructure, and platform architecture, allowing you to engage credibly with VPs, Principal Engineers, and Product leaders on complex investment trade-offs.
Executive Leverage & Proactive Ownership: A track record of acting as a force multiplier for executive leaders, anticipating risks early and structuring accountability frameworks across Product and Technology leadership teams.
Portfolio & Strategic Governance: Demonstrated success designing portfolio reviews, capital/resource allocation models, and operating cadences that connect technology investments directly to business KPIs.
Cross-Functional Influence: Exceptional executive presence and communication skills, with the proven ability to align diverse stakeholders (Product, Finance, Legal, People) and drive execution without relying on formal authority.

Responsibilities

Drive Product & Tech Planning: Partner with the CTO, CPO, StratOps, Finance, People Experience, and Product & Technology leaders to drive leadership inputs, resource allocation, and opex decisions through annual and quarterly planning.
Own the CPO/CTO Executive Cadence: Run the leadership rhythms specific to the Offices of the CPO and CTO, including leadership team cadences, executive reviews, Product & Tech All-Hands, and follow-through on executive decisions and commitments.
Maintain Top-Down Visibility: Maintain a clear executive view of portfolio health, product outcomes, deliverable milestones, ROI, risks, and decisions requiring CPO/CTO attention across Platform Foundations, AI/ML, Growth, Ads & Monetization, and Product Engineering.
Balance Tech Debt & Innovation: Establish clear frameworks to evaluate trade-offs between core platform investments, maintenance, and long-term strategic bets.
Expand Executive Reach: Act as the primary point of contact to intercept issues and keep CTO and CPO priorities moving forward.
Drive Key Strategic Initiatives: Lead critical cross-functional Product and Technology initiatives from initial framing through execution, ensuring clear accountability across participating teams.
Enforce Accountability: Establish delegation frameworks across Product and Technology leaders, track executive commitments and decisions, and ensure issues are resolved or escalated quickly.
Frame High-Stakes Decisions: Synthesize complex product, technical, and business decisions into clear recommendations to accelerate executive decision-making.
Accelerate Cross-Functional Execution: Partner across Product, Engineering, Finance, Legal, and People to resolve cross-functional blockers, align stakeholders, and accelerate execution of major initiatives.
Proxy for the CTO and CPO: Represent the Product and Technology organizations in planning, board preparation, executive reviews, and strategic forums with both technical and product credibility.
Operationalize AI Tooling: Work with Product, AI/ML, and Platform leaders to evaluate and embed modern AI tools across the product development lifecycle to improve team velocity and product delivery.
Evolve How We Build: Shape operating models, execution cadences, and cross-functional collaboration across Product and Engineering to reflect modern, AI-first product development.