Director, Product Operations

Ontic

5d•$160,000 - $180,000

About The Position

Ontic is looking for a Director of Product Operations to join our Revenue Operations organization. As part of a centralized RevOps organization, this role sits at the intersection of Product, GTM, and Revenue Operations - helping to translate Product needs, roadmap and outcomes into effective/integrated GTM processes and GTM insights into actionable Product team insights & prioritization. Partnering closely with the Product leadership team, you'll own the systems, processes and cross-functional cadences that keep product and revenue teams aligned as we scale. This is a highly cross-functional, high-visibility role suited for someone who can function independently, build from scratch and operate equally well in a spreadsheet, a roadmap review and a QBR. This is an individual contributor role with the potential to scale and build the function as the company grows.

Requirements

7+ years experience in Product Operations, Revenue Operations, Sales/CS Operations or Product Mgmt, with at least 2+ years in a leadership or “own the function” individual contributor capacity
Mature understanding of GTM + client-facing SaaS strategies with experience translating them into system and process requirements that deliver lasting business impact
Comfortable being the connective tissue between Product and GTM teams & the ability to translate fluently in both directions - with experience operationalizing impactful system and process requirements that work for both teams
Experience at a B2B SaaS company in the growth stage; comfort with the ambiguity and resourcing constraints of that stage
Track record of building processes from scratch; this is not a role where the playbook already exists
Proven experience leveraging GTM technology & product analytics tools; current tech stack includes Salesforce, Snowflake, Omni, Claude, ChatGPT, JIRA, Confluence, Pendo
Strong written and verbal communication skills, and experience as a strategic business partner
Bachelor's degree or equivalent work experience

Responsibilities

Partner with R&D to design and maintain product usage dashboards, ensuring client usage data is accurate and actionable for CS, Sales and Product. Identify usage-based expansion and whitespace signals and operationalize them into CS/Sales workflows
Prepare regular reporting & presentations on business results & key trends to help the leadership team understand how we are tracking to our goals, where there is risk and where there are successes to be replicated - product-level ARR analysis, consumption, churn, renewal rate
Serve as a platform administrator for product usage analytics tools (e.g., Pendo), managing vendor relations, renewals, licensing and legal/PII compliance reviews
Define and govern the framework for product tagging in collaboration with Product leadership (e.g., Pendo) to ensure consistency in usage data capture and actionable insights
Feedback loop to R&D on GTM-led data signals around product - ARR, pipeline, client feedback, churn
Act as a "trusted business partner" to Product leadership
Enable tracking & measurement of roadmap return on investment (ROI), including ARR coverage and feature adoption curves
Collaborate with leadership to set and monitor product-specific revenue targets based on historical trending and expansion analysis
Build a structured process for capturing and synthesizing field feedback (win/loss, CS escalations, sales objections, support tickets) into a prioritized input for Product
Build peer support and strong inter-company relationships with other key leaders and partner with them on various projects and initiatives
Establish and evolve key business processes and cross-functional handoffs to drive efficiency & build for future growth. Act as the intermediary with GTM & R&D teams to help translate initiatives into actionable solutions/processes that fit into existing infrastructure
Partner with Ops & Enablement to ensure the field has the technical tools and "just-in-time" insights needed for execution
Maintain & evolve alignment between JIRA & GTM-facing tools/data to ensure engineering efforts are directly linked to revenue outcomes
Establish tracking/reporting for feature requests & roadmap commitments made to clients/prospects & ensure a single source of truth across Product & GTM teams