Senior Director, Talent Acquisition General Service Delivery

Danaher Corporation•Austin, TX

11d•Remote

About The Position

Bring more to life. At Danaher, our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement, we turn ideas into impact – innovating at the speed of life. Our 63,000+ associates work across the globe at more than 15 unique businesses within life sciences, diagnostics, and biotechnology. Are you ready to accelerate your potential and make a real difference? At Danaher, you can build an incredible career at a leading science and technology company, where we’re committed to hiring and developing from within. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. Learn about the Danaher Business System which makes everything possible. The Talent Acquisition General Service Delivery Leader is responsible for managing the centralized global delivery of all recruitment services across the enterprise with the exception of Executive Talent. This role ensures consistent, scalable, and efficient talent acquisition support across all functions, multiple business and geographies. The leader will oversee service delivery teams, maintain service level agreements (SLAs), and drive continuous improvement to deliver a best-in-class candidate and hiring manager experience will lead all aspects of global talent acquisition. This position will report to the VP, Talent and is part of the Talent Acquisition department located in the Human Resources department. There is a strong preference for the role to sit on-site at any major Danaher Corporate, Platform or Operating Company location. In this role you have the opportunity to: Talent is the differentiator, and germane to the continued above-market growth of this dynamic company. The Talent Acquisition General Service Delivery Leader will play a critical role in leading and executing in several core areas in this talent agenda, including: Talent Acquisition Service Delivery Leadership & Governance: Lead the Talent Acquisition General Delivery team to provide standardized, high-quality recruitment support across all businesses. Define and enforce standard work, service delivery frameworks, service level agreements (SLAs), and governance models to ensure consistency and compliance. Act as the primary liaison between the shared services team and HR Business Partners, ensuring alignment with organizational priorities. Operational Excellence and Process Optimization: Implement and maintain global recruitment processes, leveraging automation and technology to drive efficiency. Monitor service performance and proactively identify opportunities for improvement in workflows and resource allocation. Deliver operational service excellence in accordance with SLAs, utilizing a cadence of review and DBS rigor, daily management and key performance indicators to drive continuous improvement in the talent acquisition process. Performance Management: Maintain accountability across the team for fostering a high-performance culture by setting clear expectations, providing continuous feedback, and ensuring alignment with organizational goals. All senior leadership roles are also responsible for developing succession within their teams. Stakeholder Management: Partner with HR Business Partners and business leaders to understand workforce needs and deliver effective hiring solutions. Act as the primary point of escalation for service delivery issues and ensure resolution within agreed timelines. Thought Leadership: Serve as a thought partner within the broader TA leadership team in the enablement of the TA function and participate in the implementation of the overall TA Road Map. Technology Optimization: Partner with TA Operations in adoption of and improving use of recruiting technology, optimizing current systems and enhancing longer term alignment with the HRIS strategy. Drive global use of AI, ATS (Workday Recruiter), CRM, reporting, and optimization. Service Delivery Mindset: Foster a culture of customer-centricity within Talent Acquisition by instilling service excellence behaviors, developing team capability through targeted training and coaching, and embedding practices that elevate the candidate and hiring manager experience while maintain governance and standard work. Data-Driven Solutions: Drive a data-driven approach within Talent Acquisition by leveraging analytics to diagnose root causes, identify continuous improvement opportunities with measurable ROI, and align solutions to business needs. Build organizational capability to use data as a strategic enabler, embedding practices and tools that strengthen decision-making and operational excellence.

Requirements

Bachelor’s degree in a relevant field required; Advanced degree preferred.
Multi-country or region leadership experience, particularly in emerging markets and demonstrated ability to lead effectively across diverse cultures and geographies.
Strong understanding of service systems, recruitment operations, compliance, and HR technology platforms (e.g., ATS, CRM). Articulation, application and utilization of AI.
Excellent communication, stakeholder management, and problem-solving skills.
Proven ability to manage large-scale global recruitment processes and deliver against SLAs.
Proven leader, utilizing DBS principles and tools to deliver measurable results of success, while driving a well-integrated service-based function known for service delivery, process excellence, application of AI, measurable ROI and commercial capabilities.
Recognized as a change agent with strong followership; excels in driving organizational change and collaborating with senior leadership to align talent strategies with business goals.
Key strengths include integrity and ability to engage teams at all levels.
Ability to travel 33% domestically and internationally

Nice To Haves

Demonstrated success in partnering across a de-centralized company, and leading in a highly accountable, results-focused company.
A mature leader and businessperson, confident in their own leadership and professional capabilities, with ego in check. Known ability to listen, teach and learn from all levels of the organization.

Responsibilities

Lead the Talent Acquisition General Delivery team to provide standardized, high-quality recruitment support across all businesses.
Define and enforce standard work, service delivery frameworks, service level agreements (SLAs), and governance models to ensure consistency and compliance.
Act as the primary liaison between the shared services team and HR Business Partners, ensuring alignment with organizational priorities.
Implement and maintain global recruitment processes, leveraging automation and technology to drive efficiency.
Monitor service performance and proactively identify opportunities for improvement in workflows and resource allocation.
Deliver operational service excellence in accordance with SLAs, utilizing a cadence of review and DBS rigor, daily management and key performance indicators to drive continuous improvement in the talent acquisition process.
Maintain accountability across the team for fostering a high-performance culture by setting clear expectations, providing continuous feedback, and ensuring alignment with organizational goals.
Partner with HR Business Partners and business leaders to understand workforce needs and deliver effective hiring solutions.
Act as the primary point of escalation for service delivery issues and ensure resolution within agreed timelines.
Serve as a thought partner within the broader TA leadership team in the enablement of the TA function and participate in the implementation of the overall TA Road Map.
Partner with TA Operations in adoption of and improving use of recruiting technology, optimizing current systems and enhancing longer term alignment with the HRIS strategy.
Drive global use of AI, ATS (Workday Recruiter), CRM, reporting, and optimization.
Foster a culture of customer-centricity within Talent Acquisition by instilling service excellence behaviors, developing team capability through targeted training and coaching, and embedding practices that elevate the candidate and hiring manager experience while maintain governance and standard work.
Drive a data-driven approach within Talent Acquisition by leveraging analytics to diagnose root causes, identify continuous improvement opportunities with measurable ROI, and align solutions to business needs.
Build organizational capability to use data as a strategic enabler, embedding practices and tools that strengthen decision-making and operational excellence.

Benefits

Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
Check out our benefits at Danaher Benefits Info.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

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