Senior Director Supply Chain & Logistics
About The Position
The Senior Director of Supply Chain & Logistics provides enterprise-level leadership for Goodwill’s end-to-end donated goods flow, including Retail Donation Centers (RDCs), Post-Retail operations (Outlets, Salvage, Recycling/Waste Diversion), Distribution, and Transportation. This role is accountable for network performance, financial outcomes, operational reliability, regulatory compliance, and sustainability impact across the Supply Chain & Logistics portfolio supporting the Donated Goods & Retail Division. Serving as the strategic architect and operational leader of a multi-site logistics and processing network, this position drives value recovery, cost-to-serve optimization, fleet performance, inventory accuracy, and throughput efficiency. The Senior Director ensures predictable material flow from donation intake through post-retail disposition while maximizing revenue, reducing waste, and advancing circular recovery solutions. This leader partners cross-functionally to align forecasting, production planning, retail demand, transportation capacity, and warehouse execution. The role holds responsibility for DOT/PennDOT compliance, asset management, and risk mitigation across fleet and distribution operations, while developing a high-performing leadership team and fostering a culture of safety, accountability, and continuous improvement.
Requirements
- High school diploma or equivalent AND 10 year of experience
- Bachelors AND 8 year of experience
- Masters AND 6 year of experience
- Senior-level leadership experience overseeing multisite supply chain, logistics, warehouse, distribution, transportation, and/or post-retail operations, with accountability for performance, safety, and financial outcomes.
- Experience driving operational strategy and execution across complex, multi-function environments (e.g., retail + warehouse, production + distribution, or similar integrated models).
- Vendor and partner management experience, including performance accountability and contract or pricing negotiations.
- Experience managing transportation and fleet operations, including routing, dispatch, utilization, cost control, and regulatory compliance (DOT/FMCSA and applicable state requirements).
- Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH)
Responsibilities
- Establish division strategy, operating cadence, and performance expectations aligned to organizational goals in partnership with the VP of Donated Goods & Retail.
- Maintain strong cross-functional alignment with Retail Operations, E-Commerce, Mission Services, Finance, IT, Safety/Asset Protection, and People Services.
- Establish standard work, labor models, throughput targets, and quality controls for post retail production and processing.
- Oversee vendor/commodity partner performance (salvage, recycling, downstream solutions) including pricing, volume, compliance, and service expectations.
- Provide operational oversight for RDC performance including productivity, appearance, safety, donor experience, and process adherence.
- Implement controls, audits, and reporting to ensure accountability for performance, safety, and policy compliance.
- Own warehouse productivity, accuracy, timeliness, and quality standards; implement standard work and audit cadence.
- Ensure compliance with applicable U.S. DOT/FMCSA and PennDOT requirements as relevant to fleet operations (driver qualification files, inspections, maintenance documentation, incident/accident reporting, and safe operations standards).
- Manage vendor/carrier relationships as needed (rentals, towing, maintenance partners, third-party transport) to ensure reliability, compliance, and cost effectiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
Number of Employees
101-250 employees
