Senior Director, Success Coaching and Advising

Johns Hopkins University•Baltimore, MD

12d•$86,300 - $151,000•Hybrid

About The Position

The Success Coaching Program within Academic Advising was created in 2019 to fully support first-generation and/or limited-income (FLI) students, who now constitute approximately one-third of all undergraduate students. The program utilizes an intensive, appreciative, strengths-based advising model where staff serve as both advisors and coaches. They aim to improve student retention, completion, engagement, satisfaction, and social mobility. This role is responsible for the leadership, vision, and strategic direction of the program, meeting and reporting on its goals and outcomes, and directly supervising the Success Coaching and Academic Advising (SCAA) leadership team. The position directly oversees up to six SCAA staff members and a total staff of twenty-four, with support from a Senior Administrative Coordinator. The position reports to the Associate Vice Provost of Student Success and Retention Initiatives within the Division of Student Affairs. The Senior Director collaborates with Assistant Deans of Advising in the Krieger School of Arts and Sciences and Whiting School of Engineering to enhance collaboration between Student Success offices and other University Student Services (USS) offices. This role involves regular meetings with the Student Success leadership team, leading the holistic advising workgroup, and active participation in the Student Success Initiative/Achieving Success Action Plan (ASAP) Workgroup. The Senior Director's work aligns with the University's Student Success Strategic Plan, focusing on increasing timely graduation rates, building integrated services, optimizing data-driven learning, serving the greater good, activating institutional resources, and addressing barriers to student enrollment. The Senior Director is responsible for 24 full-time employees (FTEs), with potential for up to 27 FTEs, and supervises a team of professional staff embedded across multiple locations with dual accountability. The SCAA team includes Associate and Assistant Directors, Academic Advisor/Success Coaches, an Administrative Coordinator, and a Graduate Assistant. Currently, there are six direct reports.

Requirements

Master’s Degree in Student Affairs, Higher Education, Counseling, or related fields.
Seven years of experience leading, implementing, and managing programs of similar complexity.
Experience supervising staff is required.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Nice To Haves

Doctoral Degree preferred.

Responsibilities

Oversee the program's expansion, ensuring alignment with the University's Student Success Strategic Plan.
Serve as the lead for the Achieving Success Action Plan (ASAP) sub-workgroup on holistic advising.
Leverage university-wide holistic advising.
Identify student support services, systems, and experience enhancements that foster student connection, belonging, and community.
Serve as a standing member of the ASAP Workgroup that monitors student retention, identifies students at risk for attrition, and identifies institutional systems that create barriers to student retention and persistence.
Collaborate closely with the Assistant Deans of Advising in the University Schools to build and maintain relationships to enhance collaboration between the Student Success Strategic Plan and other USS offices.
Identify and address areas of friction/barriers that impede students’ ability to remain enrolled term to term, thereby increasing rates of timely graduation.
Coordinate with Associate Deans of Advising to leverage student-centered, outcome-oriented advising technology platform.
Foster collaboration to provide seamless services to students and university constituents.
Inform decision-making with short-term actions and interventions to improve student success alignment with guiding principles, best practices, and key strategies.
Convene and lead an advisory team of Associate Directors within SCAA toward the further strategic development of the program’s staff-facing and student-facing work.
Develop and oversee processes necessary to manage SCAA within the Office of Advising’s current and future operations.
Develop and manage annual budgets; work closely with the Bloomberg budget analyst and CSS Finance Team to monitor accounts associated with SCAA.
Align financial and human resources with priorities.
In collaboration with campus partners, design and lead FLI student recruitment for SCAA to ensure that the university is matching FLI students with appropriate opportunities and to create consistent, affirmative messaging about those opportunities.
Manage the program's budget, ensuring financial resources are aligned with strategic priorities.
Contribute to FLI student recruitment efforts and maintain consistent, affirmative messaging about available opportunities.
Develop and promote a long-range vision and mission for the Success Coaching Program aligned with institutional goals and FLI Initiatives.
Cultivate and promote a long-range vision and mission for SCAA aligned with the principles of the FLI Initiatives and JHU’s academic mission.
Convene regularly the AVP for Student Success and Assistant Deans of Academic Advising to advise on overall program direction and outcomes.
Collaborate actively with the leadership team in the CSS and work in strong partnership with all CSS program heads.
Provide leadership and direction in the development and implementation of assessment strategies to collect, manage, and report data related to the metrics of the FLI Initiatives.
Evaluate program results and make changes as needed to reach desired program and student outcomes.
Keep abreast of national trends in higher education and remain current in the field of retention and student success.
Maintain deep collaborative relationships with Student Success and Retention Unit leadership (Undergraduate Student Analytics, Student Outreach and Support, the Center for Student Success, and the new Office of Student Retention); discern and prioritize additional campus partnerships.
Direct contributions to KSAS and WSE holistic advising models.
Partner with the Executive Director of Student Success.
Contribute and actively participate in the To, Through, and Beyond, FLI, ASAP, and Emergency Fund workgroups.
Cultivate collaborative relationships with various campus units, including Student Success Retention Initiatives, academic advising offices, and student support services.
Collaborate with academic support units to ensure resources align with student needs.
Facilitate coordination between SCAA and other campus initiatives, such as the Hop-In Summer Program.
Collaborate with faculty, staff, and students to develop programs, services, or opportunities to support the success of FLI students.
Collaborate and partner with Directors JUMP and the FLI Network to ensure coordination and shared purpose for student programming.
Collaborate with the Assistant Deans of the Whiting School of Engineering and Krieger School of Arts and Sciences to ensure proper training and implement strategies to enhance the academic success and well-being of FLI students.
Co-Lead for FLI Coordinated Recruitment.
Direct contributions to KSAS and WSE advising coaching models and professional development trainings for the Office of Advising staff.
Partner with Academic Support to ensure resources align with trends of need and support of SCAA students.
Collaborate with the lead of the Hop-In Summer Program to ensure coordination and shared purpose between SCAA and Hop-In.
Work closely with key campus partners (Life Design Lab, Financial Aid, Student Life, Residential Life, Student Outreach & Support) to ensure that all advisors/coaches function effectively in connecting advisees to campus resources and advisees participate in high-impact learning experiences, such as undergraduate research, internships, and service learning.
Strategically manage the relationship with Student Outreach & Support and lead a standing collaborative group in partnership with the Senior Assistant Director of Student Financial Services and the Outreach Committee.
Participate on university (school-based) and Student Affairs committees.
Provide leadership in the development of programmatic advisory committees (both staff and student).
Student satisfaction with responsiveness and timeliness of contact.
Student satisfaction with academic advising and delivery of academic information.
Completes academic data tasks and analysis in an accurate and timely manner.
Communicates accurate academic information to students as evidenced by minimal advising errors.
Maintains integrity of student records by ensuring compliance with the academic policies of the university.
Student learning outcomes for advising.
Retention rates for FLI students.
Degree completion rates for FLI students.
Evidence of increased social mobility for FLI students.
Evidence of increased student engagement for FLI students.
Student satisfaction rates.