Senior Director, Special Projects

Los Angeles County Metropolitan Transportation Authority•Los Angeles, CA

4d•Onsite

About The Position

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. This role focuses on optimizing Salesforce system configurations, workflows and integrations to enhance efficiency. Key responsibilities include overseeing security, data architecture, and reporting while ensuring continuous improvement. The role involves collaborating with stakeholders to align Salesforce solutions with business goals.

Requirements

Bachelor's Degree in Business, Public Administration, Urban Planning, or a related field.
Five years of management-level experience overseeing capital and/or other project management functions.
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Nice To Haves

Master's Degree in a related field.
Experience managing and optimizing Salesforce environments, ensuring alignment with business processes and operational requirements.
Experience leading teams, guiding best practices, and driving the continuous improvement and maintenance of Salesforce systems.
Experience leveraging Salesforce workflows, automation, and reporting to enhance operational efficiency and support data-driven decision-making.
Experience applying Salesforce security models, data architecture, and integration strategies to ensure robust system performance and scalability.
Experience collaborating with cross-functional stakeholders to drive system enhancements, develop innovative solutions, and align Salesforce initiatives with organizational goals.

Responsibilities

Oversees, manages, and executes plans, policies, and frameworks for projects for an executive unit that may have broad organization-wide impact; coordinates and oversees the work of assigned staff on related projects or assignments.
Directs the evaluation, development, and implementation of multiple projects that may have major financial or operational impact to the department or Metro.
Oversees, manages, and executes project or program delivery strategies.
Manages staff execution of key workstreams and tasks.
Scopes and oversees consultant support workstreams.
Directs cross-functional development teams to address departmental issues.
Works cross functionally with other departments to understand needs and strategic direction and ensure that department is aligned to meet client's support requirements utilizing existing processes and tools and identifying areas for new solution development.
Directs the development of business plans, objectives, initiatives, policies, and strategies for department or program.
Evaluates issues that have an impact on department and/or Metro and facilitates executive decision making.
Directs coordination of process and systems analysis, and oversees the development and recommendation of solutions, enhancements, testing, and implementation activities for assigned projects.
Develops recommendations for policy and administrative procedural changes that contribute toward continuous improvement and streamlining efforts.
Develops short- and long-range plans; establishes priorities and goals/objectives for functional department.
Develops, studies, and prepares reports to evaluate productivity of functional areas and eliminate impediments to peak performance.
Directs the preparation of capital project budgets, monitors and controls expenditures, initiates procurements, and approves payment of invoices.
Develops financial and administrative studies and reports.
Directs and participates in the preparation of Requests for Proposals (RFPs); participates in proposal evaluation, vendor/consultant selection, and contract negotiation processes; monitors progress of consultants, develops and manages consulting budgets, and recommends payment for services.
Presents monthly status briefing to executive management and compiles monthly published reports for financial staff, FTA (Federal Transit Administration), and Metro's executive office, as required.
Represents department to the public and press.
Supervises, coordinates, oversees, trains, mentors, and motivates assigned employees.
Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; maintains accountability for the safety performance of all assigned employees.
May be required to perform other related job duties.