Senior Director, Software Engineering

Valeris • Jeffersonville, IN

1d

About The Position

The Senior Director, Software Engineering leads the strategy, development, delivery, and ongoing support of software solutions that enable patient support services. The role oversees engineering teams responsible for patient engagement platforms, case management applications, data integrations, digital patient experiences, reporting systems, and operational technology supporting patients, providers, pharmaceutical manufacturers, and internal teams.

Working closely with Product Management, Operations, Data & Analytics, Compliance, Quality, and Client Services, this leader delivers scalable, secure, and compliant technologies that improve patient outcomes and operational efficiency. The position drives engineering practices, cloud modernization, software quality, cybersecurity, and team development while promoting innovation and continuous improvement.

The role includes setting engineering strategy and roadmaps; leading and developing engineering teams; overseeing software design, development, testing, deployment, and support; guiding architecture and technology choices; ensuring regulatory compliance, security, and quality; monitoring operational performance; and collaborating across the business and with clients. It also includes applying AI tools such as Claude, ChatGPT, GitHub Copilot, and Codex to accelerate engineering work.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
• 12+ years of progressive software engineering experience.
• 5+ years of leadership experience managing software engineering teams and managers.
• Experience leading enterprise application development in healthcare, patient services, specialty pharmacy, life sciences, or a related regulated industry.
• Strong knowledge of modern software architecture, cloud platforms (Azure, AWS, or Google Cloud), APIs, and integration technologies.
• Experience with Agile methodologies and DevOps practices.
• Demonstrated success leading large-scale application development and digital transformation initiatives.
• Strong understanding of data privacy, security, and regulatory requirements in healthcare environments.
• Excellent communication, leadership, and stakeholder management skills.
• Regularly able to talk or hear; frequently able to sit for long periods, use hands to type, handle or feel, and reach with hands and arms.
• Preferred ability to type at least 35 words per minute with 97% accuracy.

Nice To Haves

• Master’s degree in Computer Science, Information Systems, Business Administration, or a related discipline.
• Experience supporting patient support programs, reimbursement services, HUB operations, specialty pharmacy services, or patient engagement technologies.
• Experience with healthcare interoperability standards, including HL7 and FHIR.
• Knowledge of CRM, workflow management, case management, and reporting platforms.
• Cloud certifications and/or Agile leadership certifications.
• Experience managing distributed or remote engineering teams.
• Flexibility to travel as needed is preferred.

Responsibilities

• Develop and execute software engineering strategy aligned with organizational goals and patient support service objectives.
• Build and maintain a technology roadmap supporting business growth, operational scalability, and client requirements.
• Evaluate emerging technologies and industry practices to improve platform performance, patient engagement, and service delivery.
• Partner with executive leadership to prioritize technology investments and resource allocation.
• Lead, mentor, and develop engineering teams, including Engineering Managers, Software Engineers, QA Engineers, and DevOps professionals.
• Establish engineering standards, development methodologies, and software lifecycle management processes.
• Foster accountability, collaboration, innovation, and continuous learning; manage recruitment, performance management, succession planning, and employee development.
• Apply AI tools such as Claude, ChatGPT, GitHub Copilot, and Codex to accelerate software engineering, architecture, testing, and delivery.
• Oversee the design, development, testing, deployment, and maintenance of enterprise software applications.
• Ensure delivery of scalable, reliable, user-centric solutions for patient access and support programs.
• Drive Agile software development and continuous delivery practices; collaborate with Product Managers and business stakeholders to prioritize work and manage delivery timelines.
• Guide software architecture decisions and technical design reviews.
• Champion cloud-native solutions, API-first development, microservices architecture, and automation where appropriate.
• Ensure system scalability, reliability, and performance, and promote modern engineering tools and practices.
• Ensure software complies with healthcare, privacy, and data protection requirements, including HIPAA and other applicable regulations.
• Partner with Information Security and Compliance teams on secure development practices.
• Establish quality assurance standards and metrics; support audit readiness and technology risk management.
• Define and monitor engineering KPIs, including availability, deployment frequency, defect rates, and delivery performance.
• Oversee incident management, production support, and root cause analysis.
• Lead continuous improvement initiatives to improve operational efficiency and platform stability.
• Manage vendor relationships and third-party technology partners as needed.
• Partner with Operations, Program Management, Data & Analytics, and Client Services to understand business needs and deliver solutions.
• Advise on technology for client implementations and strategic initiatives; support commercial growth through technology innovation and delivery excellence.
• Use Valeris’ values to guide team success.
• Complete training by deadlines for corporate policies and procedures and ensure SOPs are consistently followed.
• Perform additional tasks or projects as assigned.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
• Telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
• 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting.
• Paid Time Off (PTO) and Sick Leave.
• Nine paid holidays plus two floating holidays.
• Opportunities for advancement and personal and professional growth.
• A challenging, stimulating work environment that encourages new ideas.
• An inclusive workplace and mission-driven culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior