Senior Director, Site Reliability Engineering

Ping Identity•Denver, CO

11d•$175,000 - $250,000

About The Position

Ping Identity is seeking a Senior Director, Site Reliability Engineering — Multi-tenant to lead the global organization responsible for the reliability, scalability, security, and operational evolution of the PingOne Multi-Tenant platform. Reporting to the Vice President of Engineering - Infrastructure Operations, this leader will oversee multiple teams through managers and senior technical leaders, establish SRE strategy and operating practices, and partner across product, engineering, security, customer, compliance, and program functions to deliver reliable outcomes. The role blends organizational leadership with technical and operational judgment across a large, multi-region cloud platform. The Senior Director will lead platform modernization and reliability initiatives, improve how software is delivered and operated, strengthen production operations and change governance, and establish metrics that guide reliability, delivery, capacity, security, and cost decisions. The role also includes managing staffing, resource allocation, succession planning, hiring, onboarding, leadership development, and career growth across teams and geographies.

Requirements

12+ years of experience in Site Reliability Engineering, DevOps, cloud operations, platform engineering, or comparable engineering roles, including significant experience leading managers and senior technical leaders across multiple teams.
Demonstrated success operating high-volume, mission-critical, customer-facing SaaS services in a global environment.
Significant DevOps experience, including bringing software delivery and operations together through effective CI/CD practices, automation, platform tooling, and shared ownership of production outcomes.
Strong experience with infrastructure as code, cloud provisioning, Git-based delivery workflows, Kubernetes, deployment automation, and repeatable production practices.
Deep understanding of reliability engineering and modern production operations, including observability, incident management, capacity planning, disaster recovery, performance, and operational readiness.
Experience leading large-scale modernization, migration, or platform-standardization programs involving distributed dependencies and multiple stakeholder groups.
Strong business and operational judgment, with the ability to balance reliability, security, delivery speed, customer commitments, engineering capacity, and financial efficiency.
Excellent written and verbal communication skills, including the ability to explain complex technical and operational issues to executives, engineering teams, customers, and cross-functional partners.

Nice To Haves

Experience operating a large AWS-based SaaS, identity, authentication, or authorization platform across multiple regions.
Experience with Amazon EKS, EC2, EBS, Aurora, MSK or Kafka, Kinesis, S3, CloudFront, VPC networking, IAM, and related managed services.
Experience with GitOps and deployment platforms such as Argo CD, as well as Terraform or comparable infrastructure-as-code systems.
Experience building internal developer platforms, self-service capabilities, platform abstractions, or automation that reduces operational toil and developer-support demand.
Experience with security and compliance requirements for regulated customers, including vulnerability remediation, hardened container images, access governance, auditability, and risk management.
Experience leading follow-the-sun operating models and coordinating teams across the Americas, EMEA, and Asia-Pacific.
Familiarity with FinOps practices and using service, operational, and financial metrics to guide investment decisions.
Experience applying AI-assisted engineering or automation to incident analysis, infrastructure operations, testing, or delivery workflows.

Responsibilities

Lead a global Multi-tenant SRE organization through managers and senior technical leaders, with accountability for reliability, operational readiness, execution, and talent development.
Define the strategy and operating model for Multi-tenant SRE, including ownership, decision rights, priorities, escalation paths, and regional coordination.
Own the reliability and platform-modernization roadmap, including Kubernetes adoption and lifecycle management, regional deployment strategy, data-platform improvements, technical-debt reduction, and operational risk reduction.
Partner with Product, Development, Architecture, Platform Security, GRC, Customer Support, Customer Success, and Program Management to identify dependencies and translate product commitments into executable infrastructure plans.
Strengthen DevOps practices by improving collaboration between software delivery and operations, standardizing CI/CD and deployment controls, and expanding automation, self-service, and infrastructure-as-code practices.
Improve production operations through service-level objectives, observability, capacity planning, performance management, disaster recovery, incident response, post-incident reviews, and root-cause analysis.
Lead production change governance so changes are risk-assessed, reviewed, approved, executed, validated, and closed with appropriate traceability.
Establish organizational metrics covering reliability, customer-impacting incidents, change success, delivery predictability, toil, capacity, security exposure, cost efficiency, and RCA/PIR follow-through.
Manage staffing, resource allocation, succession planning, hiring, onboarding, leadership development, and career growth across multiple teams and geographies.
Represent Multi-tenant SRE with senior leadership and communicate technical risks, trade-offs, dependencies, investment needs, and commitments.