Director, Site Reliability Engineering

HHAeXchange

5d•$200,000 - $230,000•Remote

About The Position

HHAeXchange is a technology platform for home and community-based care. The Director, Site Reliability Engineering leads teams responsible for hosting services, including colocated hardware and cloud-based services, and defines and operates change-management, financial-management, and incident-response processes. This role sets the vision for and leads the organization's transformation to an SRE model, supporting cloud infrastructure and operations across the business.

Requirements

Bachelor's or master's degree in computer science, engineering, or a related field.
At least 10 years of experience in cloud engineering and operations, including at least 5 years in a leadership role.
Proven experience managing large-scale AWS cloud platforms.
Deep understanding of modern SRE practices and principles.
Demonstrated experience driving team transformation and change management.
Hands-on experience using AI-driven tools to improve team effectiveness.
Experience with cloud infrastructure tools for monitoring, deployment, and security.
Excellent leadership, communication, and interpersonal skills.
Proven experience driving process and culture transformation across organizations.
Ability to work effectively with cross-functional teams and stakeholders.
Strong problem-solving and decision-making abilities.

Responsibilities

Ensure high availability, scalability, and security of cloud services across multiple geographies.
Implement and improve automation, incident management, and capacity-planning practices.
Lead and mentor Site Reliability Engineers and leaders; set the vision and lead the organization's transformation to an SRE model.
Model and lead the introduction and adoption of AI-based tools to improve team effectiveness.
Integrate technology, practices, and policies across disparate organizations into a cohesive team supporting different technologies and platforms with minimal variation in practice.
Develop and execute strategic plans for cloud infrastructure and operations to support business growth and acquisitions.
Manage and optimize cloud infrastructure for cost-efficiency, including governance of cloud and monitoring-resource usage.
Maintain and improve monitoring, logging, and alerting systems.
Collaborate with product development teams to facilitate delivery of new functionality and capabilities to the SaaS platform and hosted products.
Champion and support transformation to a DevOps culture.
Develop and manage budgets for cloud infrastructure and tooling.
Evaluate and implement technologies and tools to enhance cloud infrastructure and operations.
Foster continuous improvement, collaboration, and innovation.
Perform other duties as assigned by a supervisor or HHAeXchange leader.