Associate Director - Site Reliability Engineering

Humana

7d•$142,300 - $195,700•Remote

About The Position

The Associate Director, Site Reliability Engineering leads planning, design, and engineering for enterprise-level operational excellence, transformation, and application onboarding across Insurance and Data business and IT areas. Within Application Reliability Operations Engineering (AROE), this role provides strategic and operational leadership to ensure the reliability, availability, resiliency, and operational health of business-critical applications and platforms. The position leads teams responsible for proactive application and platform support across digital, enrollment, health, data, Contact Center, cloud infrastructure, and BPO/vendor-supported services. It establishes operational accountability and ensures teams identify and mitigate service risks before they affect the business. The role also leads managers and technical professionals, partners with technology and business organizations, and makes decisions on complex technical and operational issues with potentially broad business and technology impact. This is a remote position in the United States, with occasional travel to Humana offices for training or meetings. Employees working from home must have internet service with at least 25 Mbps download and 10 Mbps upload speeds and a dedicated workspace that protects member PHI/HIPAA information. The position is scheduled for 40 hours per week.

Requirements

At least 6 years of relevant technical experience.
At least 6 years of experience in Site Reliability Engineering (SRE), Production Operations, Platform Engineering, or a related technology discipline.
At least 2 years of management experience.
Experience collaborating with technical leads and cross-functional teams to support operational objectives and service reliability.
Passion for contributing to an organization focused on continuously improving consumer experiences.

Nice To Haves

Background in a dedicated Site Reliability Engineering (SRE) organization.
Experience supporting service reliability, operational excellence, resiliency, and automation initiatives.
Experience with cloud platforms and cloud-native technologies.
Knowledge of ITIL practices, including incident, problem, and change management.
Familiarity with Software Testing Life Cycle (STLC) concepts.
Relevant cloud, AI, or automation certifications.

Responsibilities

Lead AROE application and platform operations to ensure reliable and resilient production services.
Champion SRE practices, including observability, reliability engineering, automation, resiliency, and reduction of operational toil.
Drive operational excellence through proactive service health management, operational readiness, incident and problem management, root-cause follow-through, and continuous improvement.
Identify performance degradation, recurring issues, reliability gaps, and emerging risks before they cause significant business impact.
Provide operational leadership across digital, enrollment, health, data, Contact Center, cloud, and BPO/vendor-supported platforms.
Lead incident response and systemic issue management, including ownership, escalation, recovery, and learning from production events.
Strengthen accountability among internal technology teams and external partners to ensure operational standards and service expectations are met.
Partner with technology and business organizations to understand service criticality, prioritize operational risk, and improve end-to-end service reliability.
Lead managers and technical professionals and develop a culture of ownership, prevention, reliability, and continuous improvement.
Make decisions involving complex technical and operational issues with broad potential business and technology impact.