Senior Director, RFP Excellence Office - Remote

UnitedHealth Group•Minnetonka, MN

1d•$134,600 - $230,800•Remote

About The Position

The Sr. Director, RFP Excellence Office (REO) plays a critical role in supporting competitively differentiated strategies, solutions and capabilities to support the Community & State (C&S) growth agenda and national strategy. The Sr. Director serves as the accountable owner for assigned RFP questions, ensuring the delivery of strategic, high-scoring responses that align with enterprise-wide assets and functional priorities. This leader will also lead strategic initiatives and targeted efforts to advance the C&S growth agenda and national strategy, while driving process improvement across the REO team. The Sr. Director must have subject matter expertise in Medicaid [functional area]. They are accountable for collaborating across the enterprise to develop market-specific strategies, assess competitive positioning, and leverage proof points to craft compelling bid responses. This leader must have a solid understanding of Medicaid, D-SNP and related government programs and is accountable for maintaining a thorough understanding of the C&S business model. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

Subject matter expertise in Medicaid [functional area].
Solid understanding of Medicaid, D-SNP and related government programs.
Accountable for maintaining a thorough understanding of the C&S business model.
5+ years of Medicaid, DSNP and/or Medicare experience.
3+ years of product or program design, management or implementation experience within a matrix environment, preferably in managed care or a related industry.
1+ years supporting RFP strategy and writing for government programs (i.e., Medicaid, D-SNP, Medicare).
Experience embedding AI-assisted ways of working into daily work (e.g., AI-generated competitive analysis, vendor performance analytics, executive presentations).
Commitment to work flexible hours to support bid preparation.
Ability to travel up to 25% nationally.
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Candidates are required to pass a drug test before beginning employment.

Nice To Haves

Behavioral health
Care/case management
C&S and Optum clinical capabilities
Disease management
Pharmacy
Population-level clinical interventions and clinical management requirements (e.g., LTSS, foster, DSNP, complex pediatrics)
Population health
Quality improvement and management
State-specific population requirements
Utilization management
Strategic Execution: Translates high-level strategies into actionable plans and manages competing priorities to deliver results within tight timelines.
Collaboration and Relationship Management: Builds solid partnerships across teams and fosters alignment to achieve shared objectives.
Critical Thinking and Analytical Expertise: Proactively anticipates challenges, synthesizes complex information, and applies critical thinking to develop innovative solutions that address organizational and state-specific goals.
Enterprise Engagement: Demonstrates organizational agility by navigating matrixed environments and fostering cross-functional collaboration.
Commitment to Excellence: Sets high standards for self, continuously seeking opportunities for growth and innovation.
Adaptability and Resilience: Thrives in fast-paced, dynamic environments, effectively managing ambiguity and adjusting approaches as needed to respond to shifting priorities, supporting change initiatives with a growth mindset.
Business Process and Project Management Excellence: Demonstrates exceptional organizational skills and project management expertise to design, execute, and oversee complex business processes and initiatives that deliver results efficiently and within established timelines.
Analytical Research and Insight Development: Exhibits solid analytical abilities to gather, synthesize, and distill complex information into actionable insights that inform strategic decision-making and drive organizational priorities.
Exceptional Writing and Communication Skills: Demonstrated ability to produce high-quality written work products, including clear, concise, and compelling content tailored to diverse audiences, paired with solid verbal communication skills to effectively convey ideas, provide feedback, and collaborate with stakeholders at all levels.

Responsibilities

Create and maintain, in partnership with REO and functional area leadership, baseline strategy frameworks for assigned focus areas that align with best-in-class, differentiated offerings for competitive bid submissions.
Translate baseline strategy frameworks into market-specific RFP strategies, incorporating key insights from previous bids, competitor positioning, and proof points that demonstrate the efficacy of health plan programs.
Lead REO RFP Competitive Insights efforts to assess market trends, competitor solutions, and enterprise proof points for assigned focus areas to influence strategic planning and solution development to deliver highly competitive bid responses.
Identify opportunities for continuous improvement and innovation across the enterprise to enhance product offerings and maintain a competitive edge.
Collaborate with teams across C&S, UHC, UHN and Optum to align bid strategies for assigned RFP questions and focus areas with organizational assets and ensure highly competitive RFP responses.
Spearhead strategic initiatives and transformative efforts to propel the C&S growth agenda and national strategy forward, while fostering innovation and driving process optimization across the REO team to elevate operational excellence and deliver high-impact RFP responses.
Serve as the accountable owner for assigned RFP questions, ensuring cohesive, high-quality responses.
Coordinate input from multiple functional areas and develop responses that align with state-specific goals and enterprise priorities.
Cultivate and maintain solid relationships with key functional partners, offering strategic thought leadership and market insights to collaboratively influence and shape the vision and strategy for C&S, ensuring alignment with emerging market trends and competitive landscape analysis.
Coordinate input across relevant functional teams, health plan leaders and growth teams (i.e., business development, bid readiness, proposal development, writing) to craft unified content for RFP responses, ensuring alignment with state-specific win themes and the delivery of competitive and compelling bid responses.
Deliver RFP responses that consistently rank in the top 1st or 2nd scoring tiers for individually assigned sections.
Effectively manage multiple questions across multiple active bids (based on the RFP pipeline) while preparing for upcoming opportunities, ensuring seamless execution and alignment with strategic priorities.
Support innovation and continuous improvement efforts within response development and bid readiness processes.
Train, support, and onboard new GL29 team members throughout the RFP process by providing guidance, sharing best practices, and facilitating lessons learned to ensure consistency, quality, and continuous improvement across teams.