Senior Director, Revenue Operations

CommerceIQ

About The Position

CommerceIQ is seeking a Senior Director, Revenue Operations to build, unify, and align the strategy, operations, systems, and data that support GTM teams across the organization. This role sits at the intersection of Sales, Marketing, and Customer Success, and is responsible for revenue planning, forecasting, and reporting; strategy, systems, and data management across GTM teams; quota setting and management; sales process optimization; and sales compensation design and administration. The Senior Director, Revenue Operations (DRO) is responsible for the overall productivity and effectiveness of the GTM organization and will also be responsible for designing programs and processes that integrate sales and marketing strategy, customer operations, and initiatives. Reporting to the Vice President of Finance, the DRO partners closely with Sales, Marketing, Finance, and GTM leadership to ensure the appropriate objectives and priorities are enabled across teams. This role will also shape how AI and automation are integrated into CommerceIQ's own GTM motion and will build and lead a small Revenue Operations team. This position is ideal for someone who has built revenue operations from an early stage, thinks in root causes, moves with urgency, and is comfortable with both detailed analysis and high-level strategic presentations.

Requirements

Experience building revenue and sales operations functions from an early stage
Strong financial and analytical skills, and the ability to run advanced analysis without waiting on someone else to build the model
Comfort evaluating and adopting AI-powered tools in service of GTM efficiency
8–12+ years of total professional experience, including 6+ years in Enterprise Revenue and/or Sales Operations at high-growth B2B SaaS companies in the $40–100M ARR range
Experience building and leading a small team, with a track record of growing people alongside the function
A demonstrated track record of taking on more scope, level, and responsibility over time
Solid command of GTM systems (Salesforce, HubSpot, and the broader martech/sales stack) and the best practices behind them
Ability to manage complex, ambiguous processes and drive change through them
Data-driven, proactive, detail-oriented, and genuinely curious about root causes
Customer-first instincts and a good ear for what GTM teams actually need
A strategic thinker who also ships — comfortable under tight timelines and competing priorities
Foundational fluency in sales processes and tools
Bachelor’s Degree required

Nice To Haves

Master’s Degree preferred

Responsibilities

Lead sales and revenue forecasting, planning, and budgeting processes used within the sales, marketing and customer success organizations
Build strategies, programs, and processes that align GTM efforts across every function
Track short-term and long-term KPIs key to the success of the overall business
Build and lead a small Revenue Operations team, and grow it as the business scales
Develop reporting and analysis on revenue forecasting, pipeline, GTM KPIs, and individual sales performance
Evaluate where AI and automation can improve forecasting, pipeline scoring, and GTM workflows. Lead adoption of these workflows
Spot opportunities to improve GTM process, and build or implement the programs and tools to fix them
Partner with Sales and Marketing leadership to inspect process quality, including handoffs across the funnel, and find opportunities for tighter collaboration
Design sales and Customer Success compensation plans and territory models that align with our KPIs
Own our GTM technology stack: evaluate, implement, and retire tools as needed to keep Revenue Operations sharp
Lead cross-functional GTM initiatives that scale the business
Help Sales and Marketing shape customer outreach methods, handoff processes, and related initiatives
Monitor customer retention, forecast churn, and build mitigation strategies alongside Customer Success
Drive QBRs, Annual Operating Plans, and budget setting
Work directly with senior leaders to improve organizational effectiveness