Senior Director, Revenue Operations

Replicant

2d • Remote

About The Position

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps. Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction. We are leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here. Customer service is at an inflection point. AI agents are moving from something enterprises pilot to the default way customers expect to be served, and Replicant is leading that shift as the voice-first Agentic AI platform enterprises trust with their most complex conversations. We're hiring the person who will build the revenue engine behind it. You'll report directly to the SVP of Sales, partner closely with the CFO, and own the operating model — forecast, pipeline, comp, capacity — that leadership makes decisions on. You inherit a real foundation and one Sales Operations Analyst. Your judgment decides what gets strengthened, what gets rebuilt, and what gets built next.

Requirements

• Built RevOps at a growth-stage company from fragmented to functional.
• Comfortable being handed ambiguity and coming back with a diagnosis and a recommendation.
• AI-forward by practice, not by title — already use tools like Claude to compress days of analysis into an afternoon.
• 8+ years in Revenue or Sales Operations, including 3+ at Director/Senior Director/VP level, having built the function from a nascent or fragmented state at a growth-stage SaaS company — ideally with usage-based pricing.
• Forecast ownership: have defended a number to a board, not just built the model someone else defended.
• Comp plan design, quota setting, and territory and segmentation experience.
• A track record of consolidating multi-system GTM data across CRM, conversation intelligence, and enrichment tools (Salesforce, Gong, Clay, ZoomInfo, LinkedIn, and Unify GTM).
• People leadership, including developing analysts into more senior operators.
• Genuine willingness to get into the trenches early — this role is as much about building as running.

Responsibilities

• Own the operating model — forecast, pipeline, comp, capacity — that leadership makes decisions on.
• Be the right hand to the SVP of Sales and the GTM executive team, and the subject matter expert on the full sales cycle.
• Own the view end to end of where pipeline comes from, how it converts stage by stage, why a trial does or doesn't become a customer, and turn it into a repeatable growth engine.
• Be a thought partner to the SVP of Sales and the CFO on forecasting methodology and cadence, incentive plan design, pricing and packaging, quota, capacity, and productivity.
• Design the architecture that makes GTM systems tell one consistent story, and build the AI-assisted reporting layer that turns that story into a decision rather than another chart.
• Grow RevOps from one analyst into the team this company needs; hiring, developing, and setting the standard for everyone who joins after you.

Benefits

• In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal
• Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them
• Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar
• Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being
• Compensation that matches your impact: competitive salaries in the company you’re helping to build
• Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed