Senior Director, Revenue Cycle Management

Center for Human Development (CHD)•Springfield, MA

4d•$140,000 - $160,000

About The Position

CHD is seeking a strategic, results-driven Senior Director of Revenue Cycle Management to lead enterprise-wide revenue cycle operations across behavioral health, CBHC, primary care, substance use disorder, residential, and community-based services. Reporting to the CFO, this executive leader will oversee revenue cycle strategy, operations, financial performance, compliance, technology optimization, and team development, partnering with Finance, Operations, Clinical Leadership, Compliance, Information Technology, Credentialing, and Contracting to improve revenue performance and support CHD's growth. The role leads the full revenue cycle, including patient access, authorization, billing, coding, accounts receivable, denial management, revenue integrity, payment posting, and provider enrollment support. It focuses on improving reimbursement performance, ensuring compliance, standardizing processes, leveraging technology, and building a high-performing revenue cycle organization. The position offers a salary range of $140,000-$160,000 and benefits including dental, health, and life insurance, paid time off, earned vacation time, and paid holidays. This is an opportunity to support CHD's mission of improving the health and well-being of individuals and families by strengthening financial sustainability, operational excellence, and access to high-quality care.

Requirements

Bachelor's degree in Healthcare Administration, Business, Finance, Accounting, Health Information Management, or a related field.
At least 8 years of progressive healthcare revenue cycle leadership experience, including multi-site or enterprise oversight.
At least 5 years leading managers and complex revenue cycle operations.
Demonstrated success improving revenue cycle performance, reimbursement, and operational efficiency.
Strong experience with Medicare, Medicaid, managed care, commercial payers, and provider enrollment.

Nice To Haves

Master's degree (MBA, MHA, MPH, or related field).
Experience in behavioral health, community health, primary care, substance use disorder services, or nonprofit healthcare.
Experience leading automation, system implementations, operational redesign, or revenue cycle transformation efforts.
CRCE, CRCP, CRCR, CPC, CCS, PMP, Lean Six Sigma, or related certification.

Responsibilities

Develop and execute CHD's enterprise revenue cycle strategy.
Establish performance goals, governance standards, and accountability measures.
Partner with executive leadership on growth initiatives, payer strategies, and operational planning.
Monitor and improve cash collections, denials, accounts receivable, and net revenue realization.
Oversee billing, coding, revenue integrity, denial management, accounts receivable, eligibility, authorizations, and provider enrollment functions.
Ensure accurate charge capture, claim submission, and reimbursement.
Lead denial prevention, appeals, underpayment recovery, and payer issue resolution.
Standardize workflows and implement best practices across programs and service lines.
Ensure compliance with Medicare, Medicaid, MassHealth, commercial payer, HIPAA, and regulatory requirements.
Lead revenue cycle technology optimization, automation initiatives, and system implementations.
Develop reporting and dashboards to support operational and financial decision-making.
Build, mentor, and retain a high-performing revenue cycle team.
Promote accountability, continuous improvement, and professional development.
Lead organizational change efforts related to process improvement, technology, and growth.