Director Account Management, Revenue Cycle

AMN Healthcare•Dallas, TX

About The Position

The Director of Account Management, Revenue Cycle Solutions leads the strategy, development, and daily operations of the Account Management team supporting Revenue Cycle Solutions. The role is responsible for building consultative client partnerships, driving account retention and growth, and ensuring exceptional service delivery across assigned accounts. The Director develops a high-performing team, establishes and manages key performance indicators, and partners cross-functionally to optimize client outcomes, revenue performance, and operational effectiveness. The position requires healthcare staffing experience, including familiarity with MSP/VMS environments, and the ability to turn client needs, market trends, and performance data into actionable account strategies. Work is performed in an office or home-office environment. Team members must be able to operate standard office equipment and keyboards. AMN Healthcare promotes in-person connections, with office attendance frequency dependent on the role’s work arrangement. Reasonable accommodations are available to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Requirements

Bachelor’s degree plus 7–10 years of work experience, or a high school diploma/GED plus 11–14 years of work experience.
Experience leading and developing an account management team, including coaching team members and driving individual and team performance.
Healthcare staffing experience and demonstrated knowledge of MSP/VMS client environments and delivery models.
Experience establishing, managing, and driving account management metrics and KPIs, including using performance data to improve client outcomes, retention, revenue growth, and team effectiveness.
Experience managing strategic client relationships and developing consultative account strategies that support client retention and revenue growth.
Ability to use technology, automation, and AI-enabled tools responsibly and in accordance with company policies.
Strong account management leadership and team development skills.
Skills in revenue growth and client retention strategy, metrics and KPI management, performance analytics, executive presence, consultative client management, and strategic and operational leadership.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Ability to operate standard office equipment and keyboards.

Nice To Haves

Experience with Revenue Cycle Solutions, revenue cycle management, or healthcare workforce solutions.

Responsibilities

Lead, develop, and coach the Account Management team, establishing expectations and KPIs for client retention, revenue growth, service delivery, account performance, and customer satisfaction.
Develop and execute strategic account management plans to strengthen client partnerships, expand revenue opportunities, increase customer share, and support long-term retention.
Partner with division leadership and cross-functional teams to evaluate account performance, identify trends and operational challenges, and implement strategies to achieve or exceed revenue and operational goals.
Build trusted client relationships through a consultative approach and understand clients’ workforce needs, business objectives, performance expectations, and growth opportunities.
Apply healthcare staffing MSP/VMS expertise to guide account strategy, navigate client programs and requirements, evaluate performance, and identify opportunities to improve service delivery and account penetration.
Establish, monitor, and report team- and account-level metrics and KPIs; use data to identify trends, improve performance, strengthen accountability, and develop action plans for areas below target.
Conduct individual and team performance reviews, assess results, provide coaching, remove barriers, and strengthen consultative account management capabilities.
Track healthcare staffing, revenue cycle, client, and competitive market trends to identify opportunities, anticipate customer needs, and strengthen the organization’s marketplace position.
Partner with sales, operations, recruitment, implementation, and other internal stakeholders to support client delivery, resolve escalated issues, and enable new and expanding business opportunities.
Manage resources and account management priorities in alignment with revenue targets, financial objectives, client commitments, and business strategy.
Use technology, automation, and AI-enabled tools to improve productivity, support decision-making, and enhance business outcomes while following company policies and responsible AI practices.