Director Account Management, Revenue Cycle
About The Position
The Director of Account Management, Revenue Cycle Solutions leads the strategy, development, and daily operations of the Account Management team supporting Revenue Cycle Solutions. The role builds consultative client partnerships, drives account retention and growth, and ensures exceptional service delivery across assigned accounts. The Director develops a high-performing team, establishes and drives KPIs, and partners across the organization to optimize client outcomes, revenue performance, and operational effectiveness. The position requires healthcare staffing experience, including MSP/VMS environments, and the ability to turn client needs, market trends, and performance data into actionable account strategies. The Director leads and coaches the team; develops strategic account plans; monitors account performance and KPIs; builds relationships with client stakeholders; and works with sales, operations, recruitment, implementation, division leadership, and other internal teams. The role also manages account resources and priorities in alignment with revenue targets, financial objectives, client commitments, and business strategy. Work is performed in an office or home-office environment. The role requires operating standard office equipment and keyboards. In-person office attendance is expected at a frequency dependent on the work arrangement. Reasonable accommodations are available to qualified individuals with disabilities.
Requirements
- Bachelor's degree plus 7–10 years of work experience, or a high school diploma/GED plus 11–14 years of work experience.
- Experience leading and developing an account management team, including coaching team members and driving individual and team performance.
- Healthcare staffing experience with demonstrated knowledge of MSP/VMS client environments and delivery models.
- Experience establishing, managing, and driving account management metrics and KPIs, and using performance data to improve client outcomes, retention, revenue growth, and team effectiveness.
- Experience managing strategic client relationships and developing consultative account strategies that support client retention and revenue growth.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Ability to use technology, automation, and AI-enabled tools to improve productivity, support decision-making, and enhance business outcomes while following company policies and responsible AI practices.
Nice To Haves
- Experience with Revenue Cycle Solutions, revenue cycle management, or healthcare workforce solutions.
Responsibilities
- Lead, develop, and coach the Account Management team, setting expectations and driving KPIs for client retention, revenue growth, service delivery, account performance, and customer satisfaction.
- Develop and execute strategic account management plans to strengthen client partnerships, expand revenue opportunities, increase customer share, and support long-term retention.
- Partner with division leadership and cross-functional teams to assess account performance, identify trends and operational challenges, and implement strategies to meet or exceed revenue and operational goals.
- Build trusted, consultative relationships with client stakeholders and understand their workforce needs, business objectives, performance expectations, and growth opportunities.
- Apply healthcare staffing MSP/VMS expertise to guide account strategy, navigate client programs and requirements, evaluate performance, and improve service delivery and account penetration.
- Establish, monitor, and report team- and account-level metrics and KPIs; use data to identify trends, improve performance, strengthen accountability, and create action plans for below-target areas.
- Conduct individual and team performance reviews, coach team members, remove barriers, and strengthen consultative account management capabilities.
- Track healthcare staffing, revenue cycle, client, and competitive market trends to identify opportunities, anticipate customer needs, and strengthen the organization's market position.
- Partner with sales, operations, recruitment, implementation, and other internal stakeholders to ensure client delivery, resolve escalated issues, and support new and expanding business.
- Manage resources and account management priorities in alignment with revenue targets, financial objectives, client commitments, and overall business strategy.
Benefits
- The position may include additional compensation such as a bonus or commission.
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What This Job Offers
Job Type
Full-time
Career Level
Director
