Senior Director Revenue Cycle Management

Lumary

2d • Hybrid

About The Position

The Senior Director of Revenue Cycle Management (RCM) Services leads the RCM Services business unit end-to-end. The role owns the commercial health, strategic direction, and operational maturity of RCM Services as a standalone offering — including profitability, resourcing, service design, customer outcomes, and the team's ability to scale alongside Lumary's broader platform growth in North America. The role acts as the senior point of accountability for RCM Services to the executive team and to customers.
This role is being offered as a Hybrid role if the successful candidate is based in Denver, Colorado. It may also be offered as a Fully Remote role, working from home, if the successful candidate is not located in Denver, Colorado.
This role reports to the President, North America.

Requirements

• Commercially minded — comfortable owning a P&L and making trade-offs between margin, growth, and customer outcomes.
• Strategic and operational — can move between executive-level strategy and detailed operational problem-solving.
• Customer-facing presence — credible with C-suite contacts at provider organizations and able to handle escalations directly.
• Strong partner across functions — works effectively with Sales, Product, Finance, and the executive team.
• P&L management and financial planning for a services business.
• Service design and operational scaling, ideally in a healthcare RCM, BPO, or managed services context.
• Pipeline and capacity planning across sales and delivery.
• Influencing product/technology roadmaps as a senior services stakeholder.
• Hiring and performance management
• Significant senior leadership experience running an RCM, healthcare services, or BPO business unit.
• Track record of scaling a services team while maintaining or improving margin.
• Experience in ABA, behavioral health, or adjacent specialty billing strongly preferred.
• Highly desirable - Experience working alongside a SaaS or technology-enabled services organization.

Nice To Haves

• Experience in ABA, behavioral health, or adjacent specialty billing strongly preferred.
• Experience working alongside a SaaS or technology-enabled services organization.

Responsibilities

• Own the P&L for the RCM Services business unit — revenue, margin, cost-to-serve, and utilization targets.
• Set the multi-year strategy for the RCM Services offering, including which service tiers, segments (e.g. ABA, adjacent specialties), and commercial models the business will pursue.
• Define and evolve the service offering catalog (e.g. full-service RCM, hybrid models, advisory engagements, denial management, credentialing support).
• Partner with Sales, Marketing, and Customer Success to support GTM motions — pricing, packaging, scoping, contracting, and positioning of RCM Services.
• Engage directly in pre-sales for strategic and complex deals; ensure scope and commercials reflect what RCM Services can deliver profitably.
• Manage the RCM Services pipeline alongside GTM leadership — forecasting onboarding capacity, sequencing new customer ramps, and protecting delivery quality during growth periods.
• Define ways of working across the RCM Services team — operating cadence, performance management, SLAs, escalation paths, and quality standards.
• Determine the team's operational requirements: headcount plan, role design, geographic footprint, and skill mix needed to meet current and forecasted demand.
• Build the resourcing model that ties customer book-of-business to staffing levels and margin targets.
• Partner with the VP of Product to define what RCM Services needs from the Lumary platform — automation priorities, billing/claims tooling gaps, reporting requirements, and AI/workflow opportunities.
• Translate operational pain points into a prioritized technology roadmap input; act as the executive sponsor for RCM-facing platform investments.
• Champion adoption of platform improvements within the RCM Services team to drive cost-to-serve down over time.
• Own senior-level customer relationships across the RCM Services book; act as the executive sponsor for the most strategic accounts.
• Personally own customer escalations — get into the details of operational, billing, or relationship issues when needed to protect retention and reputation.
• Ensure customer KPIs (clean claim rate, days in AR, denial rate, collection rate, etc.) are tracked, reported, and improving across the portfolio.
• Lead, coach, and develop the RCM Services leadership team, including the Director of Revenue Cycle Management billing services.
• Build a performance culture grounded in customer outcomes, financial discipline, and continuous improvement.

Benefits

• Flexibility to work from home and the office - hybrid working environment if based in the Denver, CO area; alternatively fully remote
• Flexible start and finish times
• Monthly town halls ‘Lumary Lives’ for connection and company alignment
• Internationally growing company working towards a purposeful vision: Empowering sustainable healthcare

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed