Senior Director, Revenue Cycle Management

Blackbird Health

18h•$140,000 - $160,000

About The Position

Blackbird Health is hiring a Senior Director, Revenue Cycle Management (RCM) to lead and transform revenue cycle operations during a period of rapid multi-state expansion. Reporting into executive leadership, this role owns end-to-end revenue operations, including billing, collections, accounts receivable, denial management, delegated credentialing, and payer enrollment. The Senior Director partners strategically with Finance, Operations, and Clinical leadership to optimize cash flow, eliminate revenue leakage, build scalable systems, and strengthen payer relationships across all markets. The role leads RCM strategy, operating models, and performance metrics; drives transformation across billing, denials, accounts receivable, and insurance authorizations; oversees delegated credentialing and payer enrollment; and partners with executive leaders on contracting, reimbursement, and forecasting. It also optimizes EHR/PM technology, automation, and outsourced RCM vendor performance, while building and developing a high-performing RCM organization. Blackbird Health provides virtual and in-person pediatric mental health services across Pennsylvania, Virginia, New Jersey, and Maryland, with plans to expand into new markets in 2027. Its approach considers the interaction of the brain, body, and behavior to address underlying causes of challenges. The company describes its culture as collaborative, supportive, innovative, and committed to inclusion and belonging.

Requirements

At least 8 years of progressive healthcare revenue cycle management experience with significant leadership scope.
Hands-on leadership in delegated credentialing and multi-state payer enrollment execution.
Demonstrated success improving cash collections, lowering denial rates, and reducing accounts receivable aging.
Deep functional expertise with major PM/EHR platforms such as AthenaHealth, Epic, or eClinicalWorks.
Experience supporting multi-site, multi-state healthcare organizations undergoing rapid scaling or operational change.
Proven ability to manage, evaluate, and optimize external RCM vendor and technology partner relationships.
Expertise in healthcare compliance, HIPAA, and multi-site revenue integrity.
Strong analytical problem-solving skills, executive presence, cross-functional leadership, and adaptability in fast-growing healthcare environments.

Nice To Haves

Behavioral health, mental health, or pediatric healthcare experience.
Background in management consulting, interim leadership, or organizational turnarounds.

Responsibilities

Own the RCM strategy, operating model, and KPIs to maximize collections and improve clean-claim performance.
Lead end-to-end transformation across billing, denial reduction, accounts receivable management, and insurance authorizations.
Oversee the transition to delegated credentialing and payer enrollment, as well as senior-level payer escalations and relationship management.
Partner with Finance and executive leaders on payer contracting, reimbursement strategy, and revenue forecasting.
Optimize EHR/PM technology, automation, and outsourced RCM vendor SLAs to ensure accountability.
Build, mentor, and scale a high-performing RCM organization with clear ownership and operating rhythms.