Senior Director, Research Technology

Professional Case Management

4d•$134,800 - $224,600

About The Position

The Senior Director, Research Technology defines and executes the technology product strategy for the Research and Home Care Division, collaborating with cross-functional teams to build scalable solutions that support global clinical trials. The role drives the development and launch of new functionality, improves existing offerings, and promotes a customer-centric approach throughout the product lifecycle. The position represents the needs of Clinical Research business leaders and clients, educates business leaders about future technology initiatives, and leads a team that defines the Information Systems department’s technology vision and build-or-buy decisions. It partners closely with the Clinical Research division and serves as an internal customer to Information Systems, which delivers requirements arising from the technology roadmap. The role requires an understanding of the Clinical Research business and how technology can support the company’s mission and growth. The Senior Director oversees research technology strategy and systems, operational delivery and support, compliance and quality, vendor relationships, budgeting, and team development. The role also supports global expansion by ensuring solutions can scale and adapt to regional needs and regulatory environments.

Requirements

Bachelor’s degree, preferably in Computer Science, Business Management, or Biological Science, or equivalent on-the-job work experience.
Five or more years of experience managing large-scale change initiatives.
Experience with or familiarity with clinical applications such as CTMS, EDC, eTMF, Safety Database, SAS, QMS, and ERP.
Proficiency in Microsoft Office and internet applications.
Service-oriented, flexible, and proactive approach.
Superior attention to detail and excellent oral and written communication skills.
Self-driven, able to work with little supervision, and maintains a positive, can-do attitude.
Ability to problem-solve and excel in a team environment.
Ability to work under pressure with multiple competing priorities.
Strong time-management and organizational skills, including prioritizing workload as business needs change.
Ability to work in strict compliance with procedures, rules, and regulations.
Ability to maintain strict confidentiality of sensitive data, records, files, and conversations.
Self-motivated and able to grasp new concepts quickly.

Nice To Haves

Minimum of eight years of experience in the healthcare and/or life sciences industry preferred.
Prior experience working with or managing a clinical information system preferred.
Knowledge of Good Clinical Practice (GCP) and Quality Assurance/Compliance in a clinical trials setting preferred.
Prior SQL/relational database experience preferred.
Knowledge of change control procedures and standards is a plus.

Responsibilities

Develop and execute a research technology roadmap covering clinical trial technology solutions, while building a customer-centric product management competency.
Conduct market analysis to identify trends, competitors, and opportunities that inform product strategy and prioritization.
Engage with the industry through conferences and thought leadership to stay current on clinical-trial product management practices and trends.
Promote a customer-centric culture and ensure product development reflects users’ needs and preferences.
Oversee selection, implementation, and lifecycle management of research technology systems, including CTMS, eISF, eSource, and telehealth platforms.
Promote integration and interoperability between systems, adoption of new technologies, and user engagement through product positioning and communication.
Establish and maintain processes for technology deployment, application management, and user support at the study level, using feedback and iterative improvement.
Work with department heads and subject-matter experts to understand operational processes and support technology delivery.
Ensure technology systems and processes comply with applicable GxP regulations and industry standards; collaborate with Compliance and Quality as needed.
Manage technology vendor relationships, negotiate contracts, and oversee vendor performance.
Develop and manage the research technology budget, monitor costs, identify optimization opportunities, and align resources with product priorities and the roadmap.
Participate in RFP responses and proposal development relating to the Research technology clinical application portfolio.
Build, lead, and mentor a high-performing technology team, fostering collaboration, innovation, continuous improvement, and product manager development.
Develop the team’s product management and delivery skills through training, mentorship, product ownership, and accountability.
Support global expansion by ensuring technology solutions are scalable and adaptable to regional needs and regulatory environments.
Perform additional duties as assigned.