Senior Director, Rare Endocrinology and Rare Tumors Patient Services

Alexion•Boston, MA

3d•Onsite

About The Position

This critical leadership role will be responsible for working closely with the RERT Business Unit leadership to set the PS strategy, manage business performance, identify, and manage relationships with 3rd parties (e.g., specialty pharmacies) and identify opportunities to improve performance to better serve patients. This role will have responsibility for developing Patient Services strategy, and its execution via field-based teams, including a) the Case Management team, b) the Patient Education Manager team, and c) the Field Reimbursement Team. An essential element of success is a demonstrated ability to influence without authority and successfully negotiate and collaborate cross-functionally (e.g., marketing, market access, commercial operations, compliance, IT, legal, regulatory, training, medical, and field leadership). This leader is responsible for ensuring tight alignment with the business strategy to optimize opportunities to serve and educate patients in a compliant way.

Requirements

Bachelor’s degree in a scientific or business field
15+ years related experience in the biotechnology industry
Significant commercial experiences, with demonstrated success in patient services leadership positions preferred
Ability to adapt in a rapidly evolving environment and with changing technology; bias toward proactively identifying problems and implement solutions; must have a learning mindset and strong personal accountability
Proven, consistent history of high performance regardless of position or company
Exceptional communication skills and ability to build strong cross-functional partnerships
Understanding of compliance regulations and guidance governing copay and patient assistance programs, and commercial and government payer benefit interpretation
Launch experience and/or experience in high growth areas
High learning agility
Prior experience managing people
High level of interpersonal skills and highly adept in both verbal & written communication

Nice To Haves

MBA preferred
Broad base of experiences in patient services, field leadership, analytics, vendor management, marketing, market research, sales, and/or medical affairs is welcomed
Rare disease/high-value biologics experience

Responsibilities

Leading and continuing to evolve the US PS best-in-class strategy and operating model for the US RERT business unit
Overseeing the design of the Patient Services model for new launches and continuing to evolve existing indications’ models to ensure the team is using AI and technology to scale and enhance the patient experience
Managing 3rd party vendor relationships to ensure achievement of KPIs and key business objectives as well as compliance and quality
Partnering closely with Marketing, Market Access, Patient Advocacy, Legal, Compliance, Quality, Drug Safety, Commercial Operations, IT, Training, third parties and vendors to ensure that patient support programs and messaging are effectively meeting the needs of patients
Recommending program design innovations and lead implementation plans to senior leadership, with rationale for design selection and financial impact
Work cross-functionally to design the Patient Services model for future launches
Working closely with other members of Patient Services Leadership Team to drive department wide optimization
Leading development of US strategic planning (3yr/1 yr.) for RERT PS, including tactical plans and budget allocation
Working with Market Access, Commercial Operations and IT to ensure effective data flow with distribution partners to effectively manage the business
Partnering with commercial insights to conduct innovative research/analytics to identify key business dynamics, behavioral barriers, segmentation, and barriers to initiation and adherence
Establishing process for collection and sharing of best practices
Always conducting work consistent with Astra Zeneca’s values: Put Patients First, Do the Right Thing, Play to Win, Be Entrepreneurial, and Follow the Science
Must make decisions consistent with Alexion, Astra Zeneca Rare Disease’s strong commitment to compliance and integrity, and respect for all laws, regulations, and company policies