Patient Services Specialist and Senior Patient Services Specialist - PMI

Providence • Santa Monica, CA

2d • Onsite

About The Position

Providence Medical Institute is hiring for Patient Services Specialist and Senior Patient Services Specialist at multiple locations which may include Agoura Hills, Carson, Hawthorne, Los Angeles, Manhattan Beach, Redondo Beach, San Pedro, Torrance, and West Hills. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Saint John's Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. This is a combined posting for a Patient Services Specialist and Senior Patient Services Specialist. The requirements of each role are listed below under each associated title. Consideration for each role will be based on qualifications. If you have the qualifications of any one of these two positions, we encourage you to apply. The Patient Services Specialist – Journey Level performs all core front-office functions with increased independence and efficiency. The Journey PSS is capable of performing all aspects of the Associate PSS. This role is responsible for patient registration, appointment scheduling for routine and basic healthcare services, insurance verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families. The Patient Services Specialist – Senior Level serves as a subject matter expert and resource to peers. The Senior PSS is capable or performing all aspects of the Associate and Journey PSS roles. In addition to performing all core functions, this role is responsible for resolving complex issues, orienting and training new caregivers, and active participation that support departmental initiatives and continuous improvement.

Requirements

• Patient Services Specialist: 1 year of Medical office or related experience OR 6 months of Experience as a Providence Employee in related position
• Senior Patient Services Specialist: 3 years related customer service, medical office or healthcare experience

Responsibilities

• Patient registration
• Appointment scheduling for routine and basic healthcare services
• Insurance verification
• General clerical duties
• Resolving complex issues (Senior role)
• Orienting and training new caregivers (Senior role)
• Active participation that support departmental initiatives and continuous improvement (Senior role)

Benefits

• Best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed