Senior Director, PX Shared Services

Genentech • Daly City, CA

1d • $197,800 - $367,400 • Hybrid

About The Position

The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape. As the Senior Director of PX Shared Services, you will lead and transform the enabling capabilities that support and scale PX delivery across Genentech.

Requirements

• Hold a Bachelor’s degree in a required discipline (MBA or advanced degree preferred).
• Bring 12-15 years of professional industry experience in the pharmaceutical, biotechnology, or related industry.
• Possess 5+ years of direct people leadership experience, with a proven track record as a leader of complex organizations with deep organizational influence.
• Demonstrate proven experience managing complex vendor relationships and third-party governance to ensure ongoing performance and accountability.
• Show strong leadership presence, storytelling, and strategic negotiation skills with the ability to influence cross-functional stakeholders without direct authority.

Nice To Haves

• Master of Business Administration (MBA) or an advanced degree in Healthcare Administration, Business, or a related field.
• Deep cross-portfolio understanding of patient access pathways, reimbursement operations, call center environments, and Genentech Patient Foundation (GPF) workflows.
• Demonstrated experience optimizing global operating models, offshore service integrations, and technology-driven process improvements.

Responsibilities

• Direct and develop Patient Resource Center (PRC) leadership to deliver high-complexity patient support activities, advocacy referrals, and international requests with clear operational handoffs.
• Own enterprise workforce planning and capacity management capabilities, translating demand signals into actionable staffing plans that drive service performance and cost efficiency.
• Drive operational vendor management and governance frameworks, holding third-party partners accountable to rigorous quality, service level, and financial expectations.
• Lead quality and process excellence teams to ensure strict regulatory compliance, audit readiness, SOP discipline, and continuous process optimization across all delivery functions.
• Serve as the primary integrator with external partner services, partnering with partners to structure, route, and optimize cross-functional workflows.
• Accountable for shared services achievement of enterprise PX performance metrics
• Drive system-wide continuous improvement initiatives to identify automation, digital enablement, and service expansion opportunities that scale patient support capabilities.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• This position also qualifies for the benefits detailed at the link provided below.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior