Senior Director, PX Shared Services
About The Position
Why Genentech We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society. Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees. The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape. The Opportunity As the Senior Director of PX Shared Services, you will lead and transform the enabling capabilities that support and scale PX delivery across Genentech.
Requirements
- Hold a Bachelor’s degree in a required discipline (MBA or advanced degree preferred).
- Bring 12-15 years of professional industry experience in the pharmaceutical, biotechnology, or related industry.
- Possess 5+ years of direct people leadership experience, with a proven track record as a leader of complex organizations with deep organizational influence.
- Demonstrate proven experience managing complex vendor relationships and third-party governance to ensure ongoing performance and accountability.
- Show strong leadership presence, storytelling, and strategic negotiation skills with the ability to influence cross-functional stakeholders without direct authority.
Nice To Haves
- Master of Business Administration (MBA) or an advanced degree in Healthcare Administration, Business, or a related field.
- Deep cross-portfolio understanding of patient access pathways, reimbursement operations, call center environments, and Genentech Patient Foundation (GPF) workflows.
- Demonstrated experience optimizing global operating models, offshore service integrations, and technology-driven process improvements.
Responsibilities
- Direct and develop Patient Resource Center (PRC) leadership to deliver high-complexity patient support activities, advocacy referrals, and international requests with clear operational handoffs.
- Own enterprise workforce planning and capacity management capabilities, translating demand signals into actionable staffing plans that drive service performance and cost efficiency.
- Drive operational vendor management and governance frameworks, holding third-party partners accountable to rigorous quality, service level, and financial expectations.
- Lead quality and process excellence teams to ensure strict regulatory compliance, audit readiness, SOP discipline, and continuous process optimization across all delivery functions.
- Serve as the primary integrator with external partner services, partnering with partners to structure, route, and optimize cross-functional workflows.
- Accountable for shared services achievement of enterprise PX performance metrics Drive system-wide continuous improvement initiatives to identify automation, digital enablement, and service expansion opportunities that scale patient support capabilities.
Benefits
- A discretionary annual bonus may be available based on individual and Company performance.
- This position also qualifies for the benefits detailed at the link provided below.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
