Senior Director, Property & Operations Analytics (Eastern or Central Time Zones)

Marriott•Bethesda, MD

11d•$151,100 - $238,000•Hybrid

About The Position

The Senior Director, Property & Operations Analytics is a key leader in Marriott’s Enterprise Data, Analytics & AI (D&AI) organization. The role advances analytics, measurement practices, and decision support across the property and hotel operations lifecycle, partnering with Global Operations, Brand & Lodging Product, Quality, Owner & Franchise Services, and Continent teams to improve performance and guest experience and inform enterprise and owner decisions. The position owns analytics supporting hotels and above-property leaders in on-property execution, quality and standards, renovation and compliance, service delivery, labor and cost efficiency, and operational performance. It introduces modern measurement approaches, strengthens experimentation and pilot measurement, and raises the analytical maturity of the Property & Operations portfolio. As an Analytics Guild Leader in the D&AI operating model, the role leads multiple agile pods, establishes Operations Analytics standards, and drives enterprise priorities, data debt reduction, and initiatives such as ITR Drivers, hotel decisioning tools including QPower, and the evolution of guest satisfaction measurement. The position leads a senior analytics team and serves as a principal analytics partner to operations and related business leaders.

Requirements

Bachelor’s degree in Business, Analytics, Data Science, Economics, Engineering, or a related field.
At least 10 years of progressive experience in analytics, strategy, operations, or related disciplines, with significant leadership responsibility.
Proven experience driving measurement and analytics for complex operational environments, including KPI frameworks and decisioning for a business domain.
Demonstrated ability to influence senior executives and drive adoption of analytics in business decision-making.
Hospitality, lodging operations, quality, or asset-focused experience.
Deep understanding of hotel operations, service delivery, and operational drivers of guest experience.
Strong analytical, conceptual, and systems-thinking skills.
Experience communicating with and influencing senior executives and driving enterprise-level analytics adoption.
Experience operating in agile, product-oriented analytics models.
Ability to consistently work Eastern or Central time zone business hours.

Nice To Haves

Master’s degree or MBA.
Eastern time zone alignment is strongly preferred.

Responsibilities

Define and execute the Property & Operations analytics vision in alignment with enterprise priorities and D&AI strategy.
Introduce innovative measurement practices, frameworks, and analytical approaches for Global Operations decision-making.
Provide thought leadership on how property condition, service execution, staffing, and operational trade-offs affect guest experience, brand health, and owner value.
Own measurement strategies for operations pilots, initiatives, and field tests, including success metrics, learning agendas, and post-pilot recommendations.
Translate pilot and initiative results into insights and decision guidance for senior leaders, operations forums, and owners.
Assess whether existing KPIs and scorecards are fit for purpose and recommend improvements to decision quality.
Oversee analytics across Global Operations domains, including Rooms, F&B, Spa, Engineering, Staffing/Labor, and Service Operations.
Lead development of measurement frameworks for complex operational areas, including Food & Beverage.
Build team expertise in systems, data sources, and operational dynamics across Global Operations functions, ensuring analytics reflect operational realities and are trusted by field, continent, and corporate leaders.
Lead analyses and models of hotel performance drivers, including renovation impact, standards compliance, service execution, and operational effectiveness.
Synthesize GuestVoice/ITR, brand standards, quality audits, property attributes, financial signals, and operational KPIs.
Deliver executive-ready insights explaining key findings, their significance, and recommended actions.
Serve as Analytics Guild Leader for Property & Operations, setting standards, best practices, and capability roadmaps.
Coordinate with guild leaders and pod teams on shared priorities, enterprise initiatives, and data debt items.
Drive alignment and progress on cross-pod efforts, including ITR Drivers, hotel decisioning tools such as QPower, and modernization of guest satisfaction measurement.
Partner with Global Operations, Quality, Asset Management, Brand Operations, Development, and Continent leadership teams.
Embed analytics into operational planning, performance reviews, renovation prioritization, and standards governance.
Influence leaders through strong relationships, credibility, and data-driven storytelling.
Lead, mentor, and inspire a senior team of analytics leaders and practitioners.
Develop team capabilities in measurement design, causal analysis, experimentation, and operational decisioning.
Foster a culture of ownership, learning, and continuous improvement.

Benefits

401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Medical coverage for full-time positions
Dental coverage for full-time positions
Vision coverage for full-time positions
Health care flexible spending account for full-time positions
Dependent care flexible spending account for full-time positions
Life insurance for full-time positions
Disability insurance for full-time positions
Accident insurance for full-time positions
Adoption expense reimbursements for full-time positions
Paid parental leave for full-time positions
Educational assistance for full-time positions
Washington employees accrue paid sick leave, accrue 0.077 PTO balance per hour worked, and are eligible for a minimum of 9 holidays annually.