Senior Director, Project Management

Med Learning Group • Cranford, NJ

23h • Remote

About The Position

The Senior Director of Project Management is accountable for the performance, consistency, and evolution of the Project Management function at TriVoca. This role leads a team of Associate Directors (ADPMs) and indirectly oversees all Project Managers, ensuring high-quality execution, strong client outcomes, and operational excellence at scale. This leader is responsible for setting and enforcing standards across project delivery, driving continuous process improvement, and building a high-performing, accountable team. They serve as a critical thought partner to senior leadership, bringing forward insights from frontline teams to inform strategy, improve systems, and proactively address risks. The Senior Director must be equally effective in managing up, down, and across the organization—holding teams accountable, influencing cross-functional partners, and challenging the status quo to drive meaningful improvement.

Requirements

• Bachelor’s degree or equivalent experience required
• 8+ years of experience in qualitative market research or a related field
• Proven experience leading managers (e.g., Associate Directors or equivalent) and indirectly managing larger teams
• Demonstrated success improving team performance, operational processes, and delivery consistency
• Experience managing high-volume, fast-paced project environments with competing priorities
• Strong ability to influence senior stakeholders and cross-functional partners
• Exceptional communication, organizational, and problem-solving skills

Responsibilities

• Own the performance of all Associate Directors (ADPMs), including coaching, development, and performance management
• Establish clear expectations and accountability measures across ADPMs and Project Managers
• Monitor team performance trends, including quality, communication, delivery consistency, and client feedback; take decisive action to address gaps
• Partner with HR and senior leadership to address performance issues, including low performance, in a timely and effective manner
• Build a culture of ownership, accountability, and continuous improvement across the Project Management organization
• Own the development, implementation, and enforcement of SOPs and best practices across Project Management
• Drive consistency in project execution, communication standards, and escalation management
• Identify systemic issues impacting delivery; lead root-cause analysis and implement sustainable solutions
• Ensure workflows, tools, and systems (including project management and recruiting platforms) support efficient, scalable delivery
• Continuously evaluate and improve processes to enhance both client and team experience
• Develop ADPMs into strong, consistent leaders who effectively manage team performance and client delivery
• Standardize how ADPMs coach, escalate, and manage projects across the organization
• Ensure ADPMs are proactively identifying risks, managing capacity, and addressing issues before they impact clients
• Reinforce expectations that team improvement and process improvement are core responsibilities of leadership roles
• Serve as a thought partner to the SVP of Qualitative Operations, providing clear, actionable insights on team performance, risks, and opportunities
• Translate frontline team feedback into recommendations for process, staffing, and system improvements
• Proactively surface risks related to capacity, delivery, and client experience, along with proposed solutions
• Align Project Management performance with broader organizational goals and client expectations
• Partner closely with Recruiting Leadership to jointly own delivery outcomes, ensuring strong alignment between project management and recruiting from feasibility through fieldwork execution
• Establish and reinforce consistent communication channels and expectations between Project Management and Recruiting teams
• Develop and maintain a continuous feedback loop between functions to strengthen collaboration, improve efficiency, and address breakdowns quickly
• Collaborate to strategize, troubleshoot, and resolve project-related challenges, particularly for complex or at-risk studies
• Partner on planning and execution strategies for difficult or low-incidence recruits, ensuring realistic approaches and aligned expectations
• Drive accountability and clarity across teams, particularly in high-pressure or complex scenarios, balancing client needs with operational realities
• Lead the team through operational and system changes, ensuring strong adoption, accountability, and minimal disruption
• Challenge existing processes and drive meaningful improvements, even when change requires difficult conversations
• Identify opportunities to enhance efficiency, scalability, and overall team effectiveness

Benefits

• PTO
• Health benefits (medical, dental, vision)
• 401k with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree