Senior Director, Project Management Office

Manulife • Boston, MA

1d • $128,550 - $222,820 • Hybrid

About The Position

The Senior Director, Project Management Office is a senior-level leadership role responsible for the end-to-end strategy, governance, and delivery of large and small scale internal construction projects across Canada and the United States. This role combines enterprise program management discipline with hands-on construction project leadership, ensuring complex internal build-outs, renovations, and workplace transformations are delivered safely, on time, on budget, and in alignment with corporate standards. This position has direct leadership accountability for a team of professionals (Project Managers and Coordinators) and acts as the senior internal owner for construction delivery process.

Requirements

• 10+ years of progressive experience leading internal construction projects within large, multi-site organizations.
• Proven experience as a Construction Project Manager leading working drawings, contractor execution, and on-site delivery.
• PMP designation required.
• Strong experience managing architects, designers, electrical consultants, and construction firms.
• Demonstrated success leading teams across multiple geographies.
• Strong financial acumen with experience managing capital budgets, forecasts, and vendor costs.
• Exceptional communication skills with the ability to influence executive stakeholders and external partners.
• Strong, visible people leader capable of managing large, cross-functional and cross-border teams.
• Confident, hands-on construction leader with the ability to balance strategic oversight and practical execution.
• Clear, persuasive communicator with contractors, consultants, and senior executives.
• Decisive problem solver with a proactive approach to risk, safety, and delivery challenges.
• Results-driven leader committed to operational excellence and continuous improvement.

Responsibilities

• Provide executive leadership over a portfolio of internal construction projects, including office build-outs, renovations, relocations, space reconfigurations, and tenant infrastructure upgrades.
• Own end-to-end delivery from early planning and concept design through working drawings, construction execution, commissioning, and post-occupancy stabilization.
• Accountable for scope clarity, constructability, sequencing, and delivery outcomes.
• Establish and enforce program governance, delivery standards, controls, and reporting across all capital initiatives.
• Lead and oversee Construction Project Management activities, including: Development and review of working drawings, Coordination with architects, interior designers, electrical consultants, and specialty vendors, Direct management of construction companies and general contractors.
• Drive resolution of site issues, change orders, and delivery risks while maintaining productivity, safety, and schedule.
• Stay current with industry trends, regulatory requirements, and internal workplace standards to continuously improve delivery quality.
• Partner internally with Design, Operations and Customer Relationship Management colleagues to execute on delivery of workplace and space needs.
• Act as a senior advisor to executive leaders on construction feasibility, cost optimization, phasing, and delivery strategy.
• Own accountability for capital budgets, forecasts, financial controls, risk management, and executive reporting.
• Identify and proactively mitigate risks including cost escalation, schedule slippage, construction safety concerns, and operational disruption.
• Maintain accountability for post-construction deficiencies, warranties, and close-out activities.
• Lead, coach, and develop a cross-border team of direct reports across Canada and the U.S.
• Set clear expectations, performance objectives, and development plans to build a high-performing team.
• Foster a culture of strong communication, accountability, safety, and collaboration.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed