Senior Director, Product & Solutions

Zepto

5d • Remote

About The Position

Zepto is seeking a Senior Director, Product & Solutions to lead their combined Product and Solutions team. This role involves connecting company strategy, customer insight, and technical judgment to deliver high-quality products and excellent customer experiences. Reporting to the Chief Product Officer (CPO) as their 2IC, the successful candidate will set the pace for prioritization and delivery, working closely with customers, engineering, commercial teams, and the executive team. The role requires agility and a hands-on approach, with responsibilities including setting product direction, building an integrated team, establishing an operating rhythm, owning the escalation path, coaching and growing the team, and staying close to the work by owning challenging problems. A key focus will be on AI adoption and process scalability, integrating AI tools to ensure scalable, structured, and efficient processes.

Zepto is a rapidly scaling business in the real-time, account-to-account payments sector, aiming to revolutionize how money moves for large merchants, organizations, and payment platforms. They have been recognized as FinTech Organisation of the Year twice. The company fosters a culture of belonging and positive human experiences, operating as a remote-first team that values collaboration and problem-solving.

Requirements

• Material experience across both product and solutions / technical delivery functions in a technically complex environment.
• A track record of taking products or significant product areas from problem definition through delivery and iteration, and owning the outcome - not just the process.
• Enough technical fluency to operate credibly among engineers: comfortable with GitHub branches and pull requests, and using AI-enabled tools to investigate how a system works.
• Confidence discussing architecture, security, performance, reliability, APIs, data flows and integration patterns - in live customer troubleshooting as much as internal design reviews.
• Experience managing and developing senior people, including growing someone into a materially larger role.
• Strong product judgement, commercial range, and clear written and verbal communication with a bias toward decisions and action.
• Ability to see ambiguity as something to resolve, not something to wait out. Form a view, make the next decision, involve the right people and move - oftentimes without waiting for a complete brief, perfect data or permission to investigate a problem.
• Understanding the difference between a sensible technical trade-off and a dangerous shortcut, and knowing when to bring in a deeper specialist.

Nice To Haves

• Payments experience is a bonus.

Responsibilities

• Set Zepto’s product direction: Turn company strategy and customer reality into a clear, coherent product direction that every Zeptonian understands and gets behind, owning portfolio sequencing and the hard calls on trade-offs.
• Build one integrated team: Bring Product and Solutions together as one customer-informed team, making ownership visible and ensuring solutions engineering input shapes product decisions as early as customer insight does.
• Create operating rhythm: Establish a lightweight operating cadence that improves decision speed, focus and delivery predictability, removing ambiguity and unblocking work across the organisation.
• Own the escalation path: Support world-class demos, proof of concepts and technical discovery, and step in on complex customer implementations that need deeper architectural or executive support.
• Coach and grow the team: Develop a high-agency team of product and solutions professionals, hiring against a high bar for ownership, technical capability and customer understanding, and building a credible senior IC path.
• Stay close to the work: Personally own at least one difficult, high-leverage problem at a time, and represent the CPO and Zepto at conferences, on panels and in public as required.
• AI Adoption & Process Scalability: Play a hands-on role in integrating AI into how we work — embracing the setup, documentation, and cross-team alignment of AI tools so our processes are scalable, structured, efficient and built to last beyond any one person.

Benefits

• 12 weeks Paid Parental Leave for primary caregivers and 4 weeks for secondary caregivers
• Access to Zepto’s Wellbeing Menu, which includes 3 x paid Wellbeing Days per year and access to an Employee Assistance Program
• An individual learning budget, and 4 x paid Growth & Impact Days annually to focus on professional development
• A $500 Remote Work Budget to set up your home office upon commencement, and $300 annually from your 2nd Zeptoversary
• Access to premium co-working spaces and a Byron, Sydney & Melbourne Hub
• Flexible Work: A remote-first work culture, with the opportunity to work anywhere in Australia.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed