Senior Director, Product Management

Cox Communications • Atlanta, GA

2d • Hybrid

About The Position

The Senior Director Product Management is the product leader responsible for leading and executing strategic cross-retail product initiatives that span Cox Automotive's retail ecosystem. This role manages high-impact, enterprise-wide initiatives that will include Incentives modernization, AI agent strategy and implementation, as well as critical cross-retail workflows that enable seamless experiences across Cox Automotive's retail brands and products. The Senior Director Product Management leads initiatives across multiple delivery streams and will also be expected to drive alignment between the dealer and consumer portfolios around capabilities that provide mutual benefits and stakeholder value. This role serves as a champion for delivering innovation and shared capablities, partnering closely with Business and Operations leaders, Engineering, Architecture, and Solution Delivery to drive decision making and alignment across CAPTG and the retail business. This leader must exhibit mastery in managing complex, cross-functional technical products, exceptional stakeholder management across multiple business units, and the ability to influence and drive organizational change at scale. Exceptional collaboration and communication skills are paramount to reach executive level stakeholders, business leaders, and delivery teams while ensuring excellent customer experiences across the retail ecosystem. Execute on defined strategies for cross-retail product initiatives spanning multiple portfolios and delivery streams, ensuring alignment with Cox Automotive's strategic priorities including Modern Connected Retailing Platform objectives and AI Transformation. Define approaches for enterprise capability development that will result in significant impact on organizational success across the retail ecosystem. Lead the innovation, development and execution of AI agent strategy across retail, defining use cases, capability requirements, governance models, and adoption roadmaps that transform how Cox Automotive delivers value to dealers and consumers. Rationalize the agent approach and positioning with Cox Automtive Navigator. Own the product strategy and roadmap for Incentives modernization, addressing business continuity risks and known challenges that will result in protecting core business, reducing churn and providing competitive differentiation. Identify and prioritize critical cross-retail workflows that require standardization, defining enterprise patterns and capabilities that enable seamless experiences across Cox Automotive's retail product portfolio. Partner and collaborate with business, operations and product leaders across Cox Automotive retail brands to ensure successful development, delivery, and adoption of enterprise capabilities that deliver on the expectations of a connected retail platform. Contribute to defining best practices for AI-native product development, cross-functional collaboration models, and modern product operating models. Monitor industry trends and competitive landscape for product, technical, and process changes, translating insights into strategic recommendations and investment priorities for Cox Automotive's retail ecosystem. Create metrics-based approaches to measure adoption, business impact, and ROI for identified enterprise initiatives. Actively develop talent within the product organization and create bench strength across enterprise product teams including succession planning for critical roles. Lead and resolve complex business issues or problems that have enterprise-wide impact, navigating organizational complexity and driving consensus among diverse stakeholders. Foster effective business relationships with all internal and external partners, vendors, and stakeholders across Cox Automotive's retail ecosystem and broader enterprise. Contribute to creation of overarching guidance for sales, marketing, and go-to-market strategy development across enterprise initiatives, ensuring alignment with business unit strategies.

Requirements

• Bachelor's degree in a related discipline and 14 years' experience in a related field. Advanced degree preferred.
• The right candidate could also have a different combination, such as a master's degree and 12 years' experience; a Ph.D. and 9 years' experience in a related field; or 18 years' experience in a related field.
• Minimum of 12+ years of related work experience with at least 7 years' experience in a leadership role managing cross-functional product initiatives.
• Applies advanced leadership experience building and leading high performing, distributed teams that consistently meet or exceed team and business goals in a fast-paced, high change, matrixed organization.
• Proven experience driving enterprise-wide strategic initiatives that span multiple business units, products, or technology platforms with demonstrated ability to influence without direct authority.
• Deep expertise in AI native product strategy and implementation, with demonstrated experience leading AI adoption efforts, use cases, and workflows.
• Forward-thinking; anticipates technology and market trends in the automotive industry with ability to translate trends into actionable product strategies.
• Applies mastery-level knowledge in business, product performance, and industry principles, practices, and procedures with ability to provide consultation and thought leadership across the enterprise.
• Working knowledge of SAFe Agile Methodology and modern product operating models; experience with AI-native SDLC practices preferred.
• Automotive retail experience is required, with deep understanding of dealer operations, workflows, and pain points across the vehicle lifecycle.
• Serves as a recognized expert and thought leader in primary discipline or technical area with enterprise-wide impact.
• Demonstrated expertise in emerging technologies, practices, and processes with ability to drive organizational transformation and change management at scale.
• Working experience in design, development and implementation of complex, multi-year product strategies spanning multiple products and business units.
• Working experience in full product lifecycle methodologies including discovery, delivery, adoption, and optimization across distributed teams.
• Working experience in creating, prioritizing and recommending epics and features across multiple ARTs with ability to manage complex interdependencies.
• Working experience in conducting competitive research and analysis at the enterprise level, synthesizing insights into strategic recommendations.
• Working experience identifying and tracking KPIs and other analytics to measure product value, adoption, and business impact across multiple initiatives.
• Extensive experience with executive presentations and stakeholder management at the executive level.
• Proven success working in highly collaborative, cross-functional team environments spanning multiple business units, geographies, and organizational boundaries.
• Strong financial acumen with demonstrated ability to build business cases, manage P&L impact, and articulate ROI for complex, multi-million dollar initiatives.

Responsibilities

• Execute on defined strategies for cross-retail product initiatives spanning multiple portfolios and delivery streams, ensuring alignment with Cox Automotive's strategic priorities including Modern Connected Retailing Platform objectives and AI Transformation.
• Define approaches for enterprise capability development that will result in significant impact on organizational success across the retail ecosystem.
• Lead the innovation, development and execution of AI agent strategy across retail, defining use cases, capability requirements, governance models, and adoption roadmaps that transform how Cox Automotive delivers value to dealers and consumers.
• Rationalize the agent approach and positioning with Cox Automtive Navigator.
• Own the product strategy and roadmap for Incentives modernization, addressing business continuity risks and known challenges that will result in protecting core business, reducing churn and providing competitive differentiation.
• Identify and prioritize critical cross-retail workflows that require standardization, defining enterprise patterns and capabilities that enable seamless experiences across Cox Automotive's retail product portfolio.
• Partner and collaborate with business, operations and product leaders across Cox Automotive retail brands to ensure successful development, delivery, and adoption of enterprise capabilities that deliver on the expectations of a connected retail platform.
• Contribute to defining best practices for AI-native product development, cross-functional collaboration models, and modern product operating models.
• Monitor industry trends and competitive landscape for product, technical, and process changes, translating insights into strategic recommendations and investment priorities for Cox Automotive's retail ecosystem.
• Create metrics-based approaches to measure adoption, business impact, and ROI for identified enterprise initiatives.
• Actively develop talent within the product organization and create bench strength across enterprise product teams including succession planning for critical roles.
• Lead and resolve complex business issues or problems that have enterprise-wide impact, navigating organizational complexity and driving consensus among diverse stakeholders.
• Foster effective business relationships with all internal and external partners, vendors, and stakeholders across Cox Automotive's retail ecosystem and broader enterprise.
• Contribute to creation of overarching guidance for sales, marketing, and go-to-market strategy development across enterprise initiatives, ensuring alignment with business unit strategies.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees