Senior Director, Product Management - Revenue Intelligence & Analytics

Invoca•Los Angeles, CA

10d•$250,000 - $300,000•Remote

About The Position

Invoca is seeking a Senior Director of Product to lead the Revenue Intelligence & Analytics portfolio. This role is central to Invoca's value proposition, focusing on four key product areas: Integrations, Insights & Analytics, Interaction Tracking, and Data Standardization. The objective is to leverage AI to transform conversational and interaction data into structured, actionable insights that drive measurable customer value. This is a leadership role requiring both deep technical understanding and strong people management skills, with the goal of proving the value of Invoca's data platform to customers.

Requirements

8+ years of product management experience in B2B/enterprise SaaS.
4+ years managing other product managers or product leaders.
Direct experience owning products or features that use AI/ML to turn unstructured data (calls, SMS, transcripts, agent notes) into structured, actionable insight.
Experience owning a customer-facing analytics or BI product.
Comfortable partnering with data engineering on modern data platforms.
Proven track record managing a team of product managers/leaders across multiple scrum teams, including hiring, coaching, and performance management.
Able to build and tell a clear, quantified value story to customers and executives.
Comfortable operating as a peer to other senior leaders on an R&D Sr. Leadership Team; bring strategy and investment cases, not just execution updates.

Nice To Haves

Direct experience with an embedded analytics platform.
Experience with Databricks or a similar data lakehouse (e.g., Snowflake).
Hands-on experience with ThoughtSpot, Databricks, or a similar modern analytics/data stack.
Experience with AdTech/MarTech integrations.

Responsibilities

Set product strategy and roadmap across Integrations, Insights & Analytics, Interaction Tracking, and Data Standardization as one connected portfolio.
Define and own how Invoca turns unstructured data (calls, SMS, agent interactions) into structured, AI-generated insight that customers can act on immediately.
Partner with Data Engineering on the Databricks-based data platform to ensure the underlying architecture supports insight and analytics products.
Own the customer value narrative for this portfolio, ensuring each product has a clear, quantifiable story for the value it delivers to drive adoption, retention, and expansion.
Represent this portfolio on the R&D Senior Leadership Team, bringing proactive ideas and investment cases to company-level strategy conversations.
Manage, coach, and grow 4 product leaders, each owning one of the core product areas in this portfolio.
Set and uphold a high bar for what "done" means – not just shipped, but demonstrably valuable to customers.
Build and run a healthy agile operating cadence across 4 scrum teams: prioritization, roadmap reviews, cross-team dependency management.
Partner closely with Engineering, Design, Data Science, Customer Success, and GTM leadership to align priorities and remove blockers.
Represent Invoca's data and insights story externally with customers and prospects, and periodically with analysts or press.
Build a clear, evolving point of view on which AI/ML approaches are right for turning conversational and interaction data into structured insight.
Push the team to use AI not just in the product, but in how the team works: research synthesis, insight generation, customer analysis.
Ensure the AI-driven insights this portfolio produces are trustworthy, explainable, and something customers will actually act on.

Benefits

Medical, dental, and vision coverage begins on your first day of employment for U.S.-based teammates.
Access to mental wellbeing support and an Employee Assistance Program (EAP).
Wellness Subsidy – Reimbursement that can be applied toward gym memberships, fitness classes, and more.
Flexible Time Off – policy gives you the flexibility to recharge and take time away when you need it.
20 U.S. paid holidays, including a winter break.
Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
Up to 12 weeks of 100% paid leave for childbirth and medical needs.
Access to industry-leading enterprise AI tools, including leading LLMs and agentic AI workflow solutions.
Annual reimbursement of up to $1,000 per fiscal year to support learning, certifications, conferences, and other professional development opportunities.
401(k) plan through Fidelity with a company match of up to 4%.
Recognition Programs – President's Club and quarterly and departmental awards recognizing innovation, execution, and customer impact.
Sabbatical after seven years of service.