Senior Director, Product Management - FinTech

ServiceTitan • US CA Remote, CA

5d • $271,800 - $436,200

About The Position

As Senior Director of Product Management, Fintech, you’ll lead strategy, execution, and growth for one of ServiceTitans most critical and fast-growing product areas. This is a high-ownership role for a product leader who thinks like a business owner; someone who connects payments infrastructure to P&L outcomes, structures partnerships with processors and lenders, and builds the cross-functional alignment that makes complex fintech products actually ship. From day one, you’ll have the autonomy, executive support, and cross-functional partners to make bold, impactful decisions. Your goal: develop and deliver a suite of financial products; including Money-In solutions like payments, Tap to Pay, Pay by Bank, and consumer financing, as well as Money-Out solutions like Payables, Business and Fuel Cards; to empower trade professionals, streamline their operations, and drive revenue growth.

Requirements

• 8+ years of product management experience, with at least 4 years leading teams in fintech, payments, or embedded finance in a high-growth SaaS or technology environment.
• Deep domain knowledge of the payments ecosystem; gateways, processors, interchange economics, network rules, and the nuances of merchant acquisition in both online and in-person contexts.
• Proven track record of managing complex commercial partnerships with financial institutions, processors, or lenders; including negotiating and structuring deals end-to-end.
• Experience owning P&L accountability or operating with GM-level business ownership; you track revenue levers, margin dynamics, and make resource decisions accordingly.
• Strong cross-functional leadership skills; you build alignment across Sales, Ops, Engineering, and Finance without relying on org chart authority.
• Exceptional communication and executive presence; you make the case for investment decisions at the CFO and CTPO level and can simplify complex tradeoffs for any audience.
• Strategic vision paired with a strong ability to execute in ambiguous, fast-moving environments.
• A genuine passion for the trades and commitment to ServiceTitan’s mission to empower the people who keep the world running.

Nice To Haves

• An MBA or advanced degree from a top program is a plus.

Responsibilities

• Own the product roadmap for ServiceTitan’s Fintech suite, balancing near-term execution with a multi-year vision for how financial tools transform the trades.
• Drive the evolution from checks to digital payments; integrating modern payment methods including Tap to Pay and Pay by Bank.
• Lead strategic decisions on Money-Out products (Payables, Business and Fuel Cards) using a disciplined build, buy, or partner framework.
• Analyze performance data, identify growth opportunities, and implement plans to achieve program goals.
• Lead product teams in building exceptional payments and embedded finance solutions that deliver measurable customer value and drive engagement.
• Partner closely with Engineering on technical architecture and delivery, maintaining a strong understanding of the systems you’re building on.
• Define and track success metrics; use data to diagnose performance gaps and course-correct quickly.
• Cultivate and manage relationships with key fintech partners; gateways, processors, issuing banks, and lenders; from deal structure through integration and performance.
• Collaborate with Business Development to identify, evaluate, and close strategic partnerships that expand product capability and customer reach.
• Negotiate commercial agreements with sophistication, balancing speed to close with long-term structural flexibility.
• Act as the connective tissue across Product, Engineering, Sales, Marketing, Business Development, Compliance, and Finance to ensure the Fintech program succeeds.
• Drive customer acquisition, transaction volume growth, and adoption of new products in partnership with Sales and GTM teams.
• Build executive alignment and make the investment case for the Fintech roadmap with the senior leadership team.
• Work with Compliance and Legal to ensure all Fintech products meet regulatory requirements across relevant jurisdictions.
• Implement risk management strategies that protect ServiceTitan’s financial health and customer trust.
• Report portfolio performance to executive leadership with clear insights, trend analysis, and actionable recommendations.

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive onboarding program
• Leadership training for Titans at all levels
• Programs and events
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
• FSA and HSA
• 401k match
• Telehealth options including memberships to One Medical.
• Parental leave and support
• Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
• On demand maternity support through Maven Maternity
• Free breast milk shipping through Maven Milk
• Pet insurance
• Legal advisory services
• Financial planning tools

What This Job Offers

• Job Type: Full-time
• Career Level: Senior