Senior Director, Product Management - Disputes

Fiserv•Berkeley Heights, NJ

19h•$118,500 - $201,600

About The Position

As a successful Senior Manager, Product Management, you will provide strategic direction and leadership for Fiserv’s Disputes product line including debit and credit card, plus non-card disputes. You will contribute to the product vision, cultivate and execute product strategy, provide ongoing analysis for product growth, monitor product compliance, create business plans and deliver sales support to drive profitability and client success.

Requirements

Bachelor’s degree in business, marketing, engineering or a related field, MBA Preferred.
Digital native with strong comfort with design thinking, UX, data driven product development, Agile, APIs.
Exceptional ability to think strategically and analytically coupled with strong verbal and written communication skills.
Strong commercialization skills – specialty in aligning cross-functionally to common goals.
Master collaborator with the ability to negotiate, influence others and maintain effective business relationships.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience in disputes, especially from the Credit card and/or non-card Disputes business.
P&L management or prior experience in managing revenue and expense for assigned products.
Previous experience in the payments or financial services industries.

Responsibilities

Manage all aspects of the Disputes product suite across platforms and business units, driving to a unified strategy that meets clients’ segmented needs.
Drive end-to-end product lifecycle management, from ideation to launch, ensuring products are delivered on time, within budget and with superior quality.
Engage with internal and external stakeholders, including clients and operations, to gather feedback, understand pain points and prioritize product enhancements.
Stay abreast of industry regulations, card network rules and compliance requirements related to disputes and chargebacks – noting were debit card, credit card and non-card disputes may differ.
Monitor Key Performance Indicators to deliver product enhancements, defects and improvements, (e.g., tickets/inquiries, issues/MAPs, implementation metrics, LTR, etc.)
Collaborate with internal teams to develop go-to-market strategies, positioning and sales enablement materials for the disputes and chargebacks product suite.