Senior Director, Product Management, Card Technology

Capital One•McLean, VA

2d•$245,100 - $335,700

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team This Senior Director-level role is chartered to both lead the well-managed strategy and delivery for a major business unit and transform well-managed practices to a world-class, tech and AI-enabled center of operational excellence that enables best-in-class performance, transparency and operational confidence that unlocks innovation and speed to market for the business. This includes direct operating accountability for critical business operating processes including terms and account closures, and is on the front lines for evaluating and mitigating risk related as well as interfacing directly with product, tech, and business leaders as well as auditors and regulators. Going forward, leading this team will require an inspiring leader who can develop a clear vision and tangible design for a destination-state well-managed architecture and operating model as a part of a broadly reimagined requirements and risk management ecosystem. Further, This leader will be charged with defining and executing delivery and change management to that destination across people, process, and technology - while actively operating and supporting the business on an ongoing basis. Success in this role will require close partnership with risk partners as well as second and third line teams and broader relationships with partners and stakeholders across the organization and business unit. Team Leadership: This role will lead a team of approximately 14 direct and indirect reports, focused on critical operations and strategic transformation initiatives. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Requirements

Bachelor's degree in any field
7 years of Product Management experience

Nice To Haves

Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

Lead the well-managed strategy and delivery for a major business unit.
Transform well-managed practices to a world-class, tech and AI-enabled center of operational excellence.
Direct operating accountability for critical business operating processes including terms and account closures.
Evaluate and mitigate risk related to business operating processes.
Interface directly with product, tech, and business leaders, as well as auditors and regulators.
Develop a clear vision and tangible design for a destination-state well-managed architecture and operating model.
Define and execute delivery and change management to that destination across people, process, and technology.
Actively operate and support the business on an ongoing basis.
Partner closely with risk partners, second and third line teams, and broader stakeholders across the organization and business unit.
Lead a team of approximately 14 direct and indirect reports.